Omnichannel

Hudson’s Bay Co. mirrored the challenges confronting the department store industry as it swung to a loss in its fourth quarter  and said it would cut costs and capital spending.   

  When it comes for help in stores, shoppers are increasingly going mobile.   That is one of the findings of a survey by Salsify, a product content management platform for distributed commerce, which revaled that 77%  of shoppers use a mobile device while shopping in store.  This compares to just 35%  of shoppers who opt to speak to a salesperson if they have questions about a product.  

Online shoppers are demanding more flexibility and control in their delivery experiences — and Newegg is responding.   The electronics e-retailer now enables its Canadian shoppers to ship purchases to more than 6,000 Canada Post retail post offices. Newegg created the program through a partnership with air freight shipping company Purolator International and Canada Post.   

The key to delivering top-notch customer service — and responding to changes in the shopping experience — is to give associates visibility into information.   

Forman Mills is on a growth spurt — now it needs its point-of-sale (POS) to grow with it.   The off-price retailer has grown from a single store to a 36-store chain of “big box” warehouse-style stores across multiple states. As the retailer enters its next stage of expansion in connection with a recent investment from New York-based Goode Partners LLC, Forman Mills needed a front end solution that could support its growth, and drive more efficient checkout processes.  

Petco has acquired a digital pet services company and, in so doing, got itself an experienced tech entrepreneur to drive its digital initiatives.    Petco has purchased PetCoach, a pet advice web site and app that helps pet owners take better care of their pets, connecting them with veterinarians for personalized answers to their questions. Terms of the deal were not disclosed.     

Amazon has launched a new way for customers to shop its site without using a bank card or credit card.    Called Amazon Cash, the service allows consumers to add cash to their Amazon.com balance by showing a barcode at a participating brick-and-mortar store, with the cash then applied immediately to the consumer’s  online Amazon account.  Notably, Walmart already offers a similar type of service for customers without a credit or debit card, as does PayPal.   

Target Corp. is stepping up its inventory management.   The discount retailer is partnering with Avery Dennison to deploy radio frequency identification (RFID) technology to more than 1,600 stores. The deployment, described by the technology provider as the largest of its kind, will help Target  maximize inventory availability and deliver an enhanced shopper experience.