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Omnichannel

  • Key Elements to a Successful Queue-Free Checkout

    The queue-free checkout is dominating retail headlines these days. Amazon's recent deal with Whole Foods Market, when combined with the online giant's visionary Amazon Go concept, has everyone imagining a new and improved process across the organic chain’s hundreds of stores.   

  • America’s Top 10 Retail Center Experiences

    Last years’ Electric Daisy Carnival in Las Vegas, a music and dance fest with rides, drew 130,000 young people on its final day. This summer, Billy Joel will play his 43rd sellout concert at Madison Square Garden, where floor tickets sell in the $200 range. No matter their age or inclination, people still want to leave their laptops and homes behind and be with other people. They just need someone to give them a really good reason to do it.  

  • Walmart hosts virtual commerce competition

    Walmart’s technology incubator — called Store No. 8 — is on the hunt for cutting edge virtual reality (VR) solutions.   

  • Specialty retailer integrates omnichannel experience

    As Cole Haan expands its breadth, the retail experience must remain consistent — regardless of the touchpoint shoppers use.    In partnership with Aptos, the specialty retailer now has a platform that delivers a seamless customer experience throughout the entire shopping journey. Regardless of whether shoppers visit one of the company’s 259 stores across 30 countries, or shop online, now they will get a unified experience.  

  • Prime Day knocks it out of the park — and not just with record sales

    Amazon’s third annual Prime Day was its biggest shopping event yet — and the biggest day in its history for signing up new Prime members.  

  • Study: More shoppers to participate in ‘voice commerce’

    As the adoption of voice-controlled devices rises, so will the number of voice-enabled purchases.   This was according to “Walker Sands 2017 Future of Retail Study.” The report, which was conducted in late March, surveyed 1,622 consumers across the United States.    Nearly one in five consumers (19%) have made a voice purchase through an Amazon Echo or other voice-controlled device in the past year. Another 33% plan to do so in the next year.   

  • Analysis: Prime Day a success in the eyes of consumers

    Amazon's third annual shopping event was a success in the eyes of consumers this year, according to InfoScout and Market Track’s survey of shoppers on Prime Day.   

  • Study: Shoppers feel good about Whole Foods' acquisition

    Consumers are feeling so positive about Amazon’s purchase of Whole Foods Market that more plan to shop there in the future.   This was according to the “Amazon Shopper Sentiment Report” from ChargeItSpot. The study collected responses from over 900 shoppers at malls across the country, using its integrated survey capability, QuickPoll.  
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