Omnichannel

Enough of the “retail is dying” narrative that has dominated so many headlines the past few months. It’s way overplayed.

Brick-and-mortar is evolving, not dying. And it’s full of exciting new players — many of them digitally native — that are infusing the industry with something it can always use: new blood. Here’s a quick rundown of some of these newcomers to the physical space:

Starbucks Coffee Company has closed the biggest transaction in its history.    The coffee giant is buying the remaining 50% share of its East China business from long-term joint venture partners, Uni-President Enterprises Corporation and President Chain Store Corporation. The deal is worth approximately $1.3 billion (USD) — the largest single acquisition in the company’s history, according to Starbucks.  

Amazon has introduced its same-day delivery service in its ninth country.   The online giant launched Prime Now in Singapore, giving Prime members free two-hour delivery on tens of thousands of items ordered through the Prime Now app. Merchandise ranges from grocery items like eggs, cold beer and ice cream to general merchandise, such as baby strollers, toys, and consumer electronics. This is Amazon’s debut in the Southeast Asian market.   

Chain Store Age recently spoke with Hiro Yoshikawa, CEO and co-founder of Treasure Data. He discussed how a new level of customer data analysis can improve the customer experience.

How has unified commerce and digitally influenced retail stepped up the game on data management?

Just when the industry is getting its arms around mobility, an evolution is underway. It’s being referred to as Mobile 2.0, and it’s all about moving away from static — even batched — information, and about retailers getting more interactive with mobile users. With shoppers wanting to be able to quickly browse merchandise availability, check their loyalty status and redeem rewards on their smartphones, mobile apps need to be as interactive as possible.

Amazon’s Prime Day may have boosted the company’s second quarter sales, but the event wasn’t enough to keep its earnings on track.   The online giant’s net income for the second quarter, ended June 30, was $197 million, or $0.40 per diluted share, compared with net income of $857 million, or $1.78 per diluted share, in second quarter 2016. Earnings also drastically missed analyst expectations of $1.42 per share, according to consensus estimates from Thomson Reuters.  

A 40-year-old mall in San Francisco’s East Bay that was put on the auction block has been snatched up by a partnership that pledges to revitalize the “irreplaceable” property.   New owners LGB Real Estate Companies and Aviva Investors see a successful, mixed-use future for the 1.1 million-sq.-ft. retail center.  

The Electric Daisy Carnival drew 130,000 young people to Las Vegas on its final day last year. This summer, Billy Joel will sell out his 43rd concert at Madison Square Garden, where floor tickets sell in the $200 range. No matter the age or inclination, people still want to leave the house and be with other people. They just need a really good reason to do so. Here are 10 retail centers that have some of the best reasons: