Omnichannel

The recipe for success in food retail is changing at breakneck speed. Economic drivers, such as commodity deflation, make revenue growth difficult. At the same time, demographic trends – including the rise of both millennials and centennials – undermine tried-and-tested business models. And now they are faced with the game changing move by Amazon with its planned acquisition of Whole Foods.  

A specialty apparel retailer is making it even easier for its customers to shop the latest looks.    Lane Bryant, a division of apparel giant Ascena Retail Group, is launching an in-store personal styling service. Called LaneStyle Studio, the program features a team of personal shoppers that will assist customers throughout their store visits.  

Despite what is shaping up to be a rough second quarter, Hibbett Sports is making a move to streamline its operations.    Days before its second quarter ends on July 29, Hibbett Sports is blaming very challenging sales trends for an approximate 10% decrease in comparable store sales. The decline in sales, along with significant pressure on gross margin is expected to result in a loss of $0.19 to $0.22 per diluted share for the second quarter. The company will release its earnings on Aug. 18.  

Louis Vuitton is making a move to grab its share of the booming online shopping market in China.   The French fashion brand quietly debuted an e-commerce website that sells leather goods, small leather goods, shoes, accessories, watch and jewelry, luggage, and perfume. The site marks Louis Vuitton’s 11th e-commerce market since it launched its first site in France in 2005, according to CNBC.  

A department store retailer is stepping up its mobile game — in more ways than one.   J.C Penney now accepts Apple Pay across all of its stores nationwide. This addition enables customers to electronically pay with multiple versions of the iPhone and the Apple Watch.   

Customers that shop at both Amazon and Whole Foods Market are the most upbeat about the online giant’s purchase of the natural foods grocer.   This was according to a new GfK report that was conducted among 1,000 US adults (ages 18 and above) using KnowledgePanel, the company’s probability-based online panel that represents the adult U.S. population. Responses were collected from June 23-26.  

Consumers shopping for others bring different expectations and needs than those shopping for themselves. Until now, retailers have turned a blind eye to the enormous sales opportunities in digital gifting, which is estimated to represent $200 billion-300 billion in sales annually.  Leading retailers and brands such as Macy’s, Saks Fifth Avenue, Bergdorf Goodman, Neiman Marcus, Coach, Lilly Pulitzer, Vera Bradley, and others have begun to embrace innovative, new digital gifting solutions and monetize the emerging digital gifting category.   

The largest restaurant chain in the world has unveiled a tech-savvy, makeover that seeks to reinvent its customer experience for a digital age.