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Omnichannel

  • Study: Retailers cutting prices to compete with online players

    Online-only retailers may be taking a toll on omnichannel companies, but traditional companies are finding ways to fight back.   This was according to “Brick-and-Mortar Retailers Fight Back: Winning Strategies to Compete with Online-Only Players,” a report from Applied Predictive Technologies (APT).  

  • Making a case for unified commerce

    Centralized operating platforms help retailers become digitally competitive, according to Jimmy Duvall, chief product officer of BigCommerce. Duvall told Chain Store Age that integrated platforms are key for brands that want to deliver exceptional, targeted customer experiences.

    What trends are changing the game for omnichannel retailers — especially those that are not digitally native?

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  • The modern case for mixed-use retail

    We have a tendency to take things that have been with us forever, reinvent them, and give them new names. Mixed-use centers, for instance, are essentially the 21st century version of downtowns. But whereas America’s towns grew up organically alongside harbors, rivers, and transportation crossroads, mixed-use centers aren’t always able to be so logically placed.

  • Nordstrom unveiling new 'inclusive' shopping experience

    Nordstrom is looking to appeal to a broader audience.    The retailer on Monday called on top brands to expand their size ranges by adding more items in sizes 14, 16 and 18, along with smaller sizes zero and 2. Nordstrom also said that it is launching an "extended sizing" initiative, beginning with its new store at Westfield Century City, Los Angeles.    

  • Nordstrom tries on new look

    As retailers consider how to best use physical spaces in a digital world, Nordstrom is going "local," debuting a small-format concept that has no dedicated inventory.

  • Staying connected

    Retailers industrywide are pulling out all the stops to stay connected with their customers — but not all are succeeding.

    Omnichannel customers expect that their favorite retailers deliver a seamless, consistent, convenient and fast experience regardless of whether they shop online, on their phones or in a store. While retailers are striving to create a unified omnichannel journey, they still struggle to keep up the pace.

  • Sephora gets personal

    Global beauty giant Sephora continues to disrupt the beauty category, rolling out new technologies — online as well as in store — and new formats. Its latest retail concept is positioned in the category’s fast-growing sweet spot: personalized customer services.

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