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Omnichannel

  • Traditional grocers gaining ground with click-and-collection programs

    The nation's supermarket retailers are positioning themselves to capture a significant majority of online grocery sales over the next decade or so.   That's according to Joe McKeska, president of Elkhorn Real Estate Partners. He made his remarks during a panel discussion at Marquette University’s annual commercial real estate conference.  
  • Menswear company sets its sights on improving the customer experience

    Tailored Brands has taken steps to identify shoppers and drive customer satisfaction.   The menswear company operates more than 1,400 locations in the U.S. and Canada, as well as digital channels, across a variety of brands. By partnering with ForeSee, Tailored Brands now has a solution that manages all customer experience (CX) intelligence from one centralized location.  
  • Study: Nearly half of U.S. consumers ready to shop through IoT-driven devices

    Consumers are growing increasingly comfortable using connected devices for daily tasks — and shopping is not far behind.    As more devices connect to chatbots and virtual assistants, an increasing number of consumers are ready to embrace the automation and convenience delivered by IoT technologies. Nearly half of consumers (48%) said they would feel comfortable with a connected device, such as a refrigerator, ordering items on their behalf.  
  • Analysis: How acquisition of TaskRabbit will benefit Ikea

    The acquisition of TaskRabbit allows Ikea to efficiently remove one key barrier (the dislike of furniture assembly) for a segment of customers that have until this point avoided Ikea.  
  • Thrift store chain goes ‘wireless’

    Staying true to its “thrifty” roots, Savers has added a robust wireless solution without breaking the bank.  
  • Report: Walmart eyes same-day delivery in New York City

    Walmart could be making another bold move in the online delivery game.   Speaking at an advertising industry event in New York City on Wednesday, Marc Lore, president and CEO of Walmart eCommerce U.S., said that he expects the chain to offer free, same-day delivery  in New York City “very soon,” Bloomberg reported.  
  • Party goods retailer bolsters store fleet with Halloween pop-up shops

    Party City is getting ready for the Halloween rush.   The party goods retailer plans to open up more than 270 Halloween City pop-up stores during its make-or-break season. These locations will bring the company’s store fleet up to more than 1,200 Party City and Halloween City retail outlets.  
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