Omnichannel

Downers Grove, Ill. -- Survey results released Wednesday by CompTIA, the non-profit association for the IT industry, found that innovations in information technology continue to transform the retail sector, with digital signage, payment processing, customer engagement and other solutions playing increasingly important functions.

Seventy-two percent of retailers surveyed rate technology as important to their business, CompTIA's Retail Sector Technology Adoption Trends Study revealed. That figure projects to increase to 83% by 2014.

LOS ANGELES — Walmart is offering its customers more ways to connect with the availability of a new prepaid mobile broadband service from TruConnect Mobile.

Walmart is now the exclusive provider of Internet on the Go, powered by the MiFi 2200 Intelligent Mobile Hotspot and a service plan from TruConnect with no monthly fee and where the data balance never expires (if used once a year). This is different from other low-cost prepaid monthly services where unused megabytes are wasted at the end of the month – potentially driving up the cost.

WAYNE, N.J. — Toys"R"Us has enhanced its loyalty program with the launch of an all-new integrated, point-based system that delivers streamlined benefits for members, as well as new and existing "R"Uscredit card holders.

New York -- A study released Wednesday by Deloitte found that smartphones – which already influence 5.1% of all retail store sales in the United States – are expected to impact 19% of total store sales, amounting to $689 billion, by 2016.

Bellevue, Wash. -- Coinstar Inc. said Monday it has completed its $100 million acquisition of DVD rental kiosks and other assets from rival NCR Corp.
 
Under the terms of the deal, Coinstar will buy products and services from NCR. According to Coinstar, the addition of the kiosks will allow its Redbox DVD rental kiosks to expand to new retail partners.
 

Seattle — Former Nordstrom executive, Loretta Soffe, has joined the advisory board of Zoomingo, which creates shopping discovery apps that help consumers find the best sales in their local stores anywhere in the nation.

Soffe spent 24 years at Nordstrom in buying, merchandising and product development. For the last 10 years, she served as EVP, general merchandise manager of women's, the largest division in the company with annual sales of $2.0 billion.

New York -- Large emerging markets with an active online user base and solid infrastructure offer retailers the greatest e-commerce potential in the near-term, according to a new study by A.T. Kearney’s Global Consumer Institute. The study ranks the 10 countries with the greatest potential for e-commerce growth, and China tops the list, followed by Brazil (#2), Russia (#3), Chile (#4) and Mexico (#5).

By Jeff Weidauer, [email protected]

Showrooming is the latest in what appears to be a never-ending series of paradigm shifts for retailers. This is the relatively new activity where shoppers visit a brick-and-mortar store, look at a product, and buy it online. Best Buy is possibly the hardest-hit; it’s been slapped with the unfortunate moniker “Amazon Showroom,” which describes just how widespread this phenomenon has become.