Omnichannel

Mountain View, Calif. -- Capillary Technologies has entered a joint marketing agreement with American Express in which American Express will introduce Capillary’s Intelligent Customer Engagement solutions to select medium-sized retailers in the U.S. Capillary’s solutions enable merchants to engage with their customers across in-store, social media, e-mail, local and mobile channels, with a view to increasing shopper loyalty and fueling online and physical store sales.  

Redwood Shores, Calif. -- The Gymboree Corporation has selected Oracle Commerce to support its full range of international e-commerce sites for its Gymboree, Janie and Jack, and Crazy 8 brands.

In addition to Oracle Commerce, Gymboree also intends to implement Oracle WebLogic Suite.

Chico's FAS is gearing up to launch its brand in Mexico through an exclusive franchise with El Puerto de Liverpool. The company’s expansion in Mexico will begin with a stand-alone boutique opening at Perisur Mall, Mexico City, in spring this year.

Toronto -- Hudson's Bay Company will sell its flagship in downtown Toronto and neighboring office tower for C$650 million ($587.09 million) to an affiliate of commercial real estate developer Cadillac Fairview Corp., and open a full-line, 150,000-sq.-ft. Saks store in the leased-back space.

Chattanooga, Tenn. -- To increase control of its digital activities, SmartFurniture.com chose to implement a stable of proprietary and third-party analytics, campaign management, and optimization tools. However, the solutions lacked the functionality and flexibility necessary to capture, analyze, and transform data into actionable insights, so SmartFurniture.com expanded adoption of Adobe Marketing Cloud.

As senior editor of Chain Store Age it is my pleasure to welcome you to the first edition of our new Customer Disruption e-newsletter. Every other Thursday, I will be presenting you with content from the Chain Store Age website and magazine highlighting how retailers are using technology to provide customers with the type of seamless, personalized shopping experience they have come to expect.

New York -- The Deloitte Consumer Spending Index, which tracks consumer cash flow as an indicator of future consumer spending, rose in December 2013. The Index, which comprises four components, tax burden, initial unemployment claims, real wages and real home prices, increased to 4.3 in December from 3.9 the prior month.

New York – Eighty percent of U.S. consumers use the Internet when they shop. And the fourth annual research study of shopper behavior by Cisco Consulting Services revealed the percentage of “Über-Digitals” shoppers, who regularly use their smartphones for their shopping decision-making, nearly doubled to 18% of the sampled population.