Omnichannel

New York – Barney’s New York has released its iPad app. Created in partnership with mobile development and design firm Fueled, the app will allow users to experience the shopping functionality found on Barneys.com seamlessly integrated with relevant and exclusive content, providing background and insight into purchases.

ChannelAdvisor, a leading provider of cloud-based e-commerce solutions, has promoted Ryan Walsh to chief revenue officer.

"Ryan's contributions to the company have been extraordinary for over a decade, and in recent years he has been a key architect of our accelerating growth story," said David Spitz, ChannelAdvisor president and COO. "I’m pleased to recognize Ryan’s talents with this promotion, and as we scale our sales organization globally, I’m confident that Ryan’s leadership will continue to serve us well."

Ann Arbor, Mich. -- These days, virtually everyone is a cross-channel shopper: 95% of consumers frequently or occasionally shop a retailer's website and store, according to a recent survey by CFI Group that was sponsored by eBay Enterprise.

The study, “Omni-Channel Insights,” reveals that consumers expect exceptional service, while having the convenience of seamless in-store and online shopping.

Barneys New York has launched an iPad app that offers consumers improved shopping functionality as well as relevant and exclusive content.

New functions on the app include a Personal Shopping scheduling tool, which Barneys touts as the first of its kind for a luxury retailer. Created in partnership with mobile development and design firm Fueled, the app is now available for complimentary download through the Apple iTunes store.

Grand Forks, N.D. -- Acme Tools, an authorized online retailer of tools and equipment, is launching a new mobile version of AcmeTools.com for online customers using smartphones. Developed by BlueSky Technology Partners, the new mobile platform leverages Acme Tools' ongoing investment in IBM WebSphere Commerce to deliver a seamless online shopping experience.

New York – Online wedding registry Zola is launching an iPhone app, which will allow couples to create and manage their Zola registry from anywhere. With the Zola app, couples will be able to create and edit their registries while on the go, scan any product onto their registry using the barcode scanner, and use app-exclusive features like Blender, which allows them to browse the entire Zola selection, one at a time, swiping right to add to their registry or left to pass.

Back in October, I commemorated my six-month anniversary as technology editor of Chain Store Age with a column looking at how retail IT has been disrupted in recent years. Now that I have a full year under my belt, I thought it would be interesting to look at how customer expectations of retail IT have been disrupted in recent years (and don’t worry, there will be no 18-month anniversary piece). Three paradigm-shifting changes in how retailers must now engage with customers using technology stand out.

Every Man is an Island

Acme Tools, a leading authorized online retailer of tools and equipment, has launched its new mobile version of AcmeTools.com for online customers using smartphones.  

Developed by BlueSky Technology Partners, the new mobile platform leverages Acme Tools' ongoing investment in IBM WebSphere Commerce to deliver a seamless online shopping experience regardless of how customers choose to browse and buy.