Omnichannel

Cautious spending and a spending divide that has bifurcated the American holiday shopper into two distinct segments,  are two of the 10 big trends that are expected to drive the 2014 holiday shopping season, according to a new report from PwC US and Strategy&.

Montreal -- Raymark said that select members of the Luxury Jewelers Resource Group (LJRG) have selected Raymark's end-to-end suite of solutions for point-of-sale (including mobile), clienteling, merchandising, replenishment, open-to-buy planning, purchasing, repairs, reporting and analytics.

The Raymark banners include Fink’s Jewelers, Hamilton Jewelers, Hyde Park Jewelers, Lee Michaels Fine Jewelry, London Jewelers, Lux Bond & Green, Tapper’s Diamond & Fine Jewelry, Tivoli and Traditional Jewelers.

Sunnyvale, Calif. -- Sixty-two percent of consumers expect live chat to be available on mobile devices, and 82% would use it, according to a new study commissioned by Moxie Software. Seventy-five percent of survey respondents stated that they would prefer to use live online chat versus calling to speak with an agent.

The 2014 holiday shopping season will be characterized by cautious spending, while economic realities create one of two American holiday shoppers — survivalists and selectionists — according to a new report released Tuesday from PricewaterhouseCoopers U.S. and Strategy, titled "2014 Holiday Outlook: Top trends, consumer behaviors and implications for retailers."

With average in-store purchases exceeding online sales by two and three times, popular online-only retailers, including Birchbox, Piperlime, Bonobos and Blank Label are continuing their expansion into physical storefronts, further accelerating the trend of online retail concepts expanding their omnichannel sales strategy to include physical locations.

By Scott Fenwick, Manhattan Associates

For the average consumer, the holiday season probably seems far away. As we recover from back-to-school mayhem, holiday shopping lists are not likely to be top of mind. Very soon, however, decorations will begin creeping onto store shelves, and seasonal commercials will make their first appearances during our favorite TV shows.

San Francisco – Acromobile, a provider of SaaS mobile engagement software, and Bitnet, provider of a digital commerce platform for processing Bitcoin payments, are integrating Acromobile Payments with Bitnet’s platform to offer merchants the ability to accept Bitcoin payments. Acromobile Payments with Bitcoin acceptance is available to any merchant as a fully integrated Order-to-Bitcoin-to-Cash solution with integration to leading CRM and ERP systems.

Franklin, Tenn. -- Software companies Square and Epicor lead the fast growing Mobile POS software market in North America according to new research from IHL Group, a global retail research and advisory firm.  

Mobile POS installs are expected to grow by 110% this year as more retailers replace electronic cash registers and POS terminals with mobile devices.