Omnichannel

Consumers’ intentions often differ materially from their behavior and retailers better hope that is the case this year or it won’t be a happy holiday, according to the latest consumer research from the National Retail Federation.

Retailers who still think virtual reality is just for hard-core gamers should think again.

In another example of how physical retailers are employing state-of-the-art technology to remain engaging — and relevant — in a digital age, specialty apparel powerhouse Tommy Hilfiger on Tuesday became the first major retailer to employ virtual reality in its stores. The technology offers shoppers who otherwise might never attend a runway show a chance to view close-up and personal the fall runway show of the Hilfiger Collection.

Keeping track of Amazon's  constantly expanding network of facilities is tough, but one count puts the retailer at having 173 supply chain centers across the globe.

Retailers operating across multiple channels need to ensure customer experience does not vary by touchpoint.

According to a new survey of 1,000 consumers by customer experience management technology provider Sitecore and King Brown Partners, 80% of respondents agreed that offering consistent shopping experiences strongly impacts a retailer’s brand perception. Ninety percent of consumers would switch brands if the brand promises one thing and delivers another.

RH (Restoration Hardware Holdings) has unveiled the latest iteration of the brand’s next-generation design galleries concept at Cherry Creek Shopping Center, in Denver.

The format integrates an even greater assortment of RH collections, including all of the brand’s current concepts and upcoming new businesses. At nearly 70,000 total interior and exterior sq. ft., the store includes major presentations of RH’s newest business concepts, RH Modern and RH TEEN.

For anyone who thought Amazon’s July “Prime Day” event was the biggest shopping day of the year, check out Alibaba’s upcoming “Global Shopping Festi

As it prepares for a planned IPO, Square, the payments processing company led and co-founded by tech heavyweight Jack Dorsey is adding key executives to its Square Capital business financing operation.