Omnichannel

The majority of retailers are not doing a very good job when it comes to integrating online channels with brick-and-mortar stores.

What’s more, many retailers are not properly balancing their investment spend, sometimes investing more in online while neglecting their physical stores, which puts them in danger of losing market share.

Online consumer electronics retailer Newegg Inc. is giving mobile consumers what they want.

A comprehensive redesign of Newegg’s mobile shopping experience includes a new mobile site optimized for viewing on mobile devices, and universal apps for Android and iOS devices. Newegg says this is the most comprehensive mobile refresh in its history.

Shoe Carnival has picked a new executive for a key role in its omnichannel-oriented growth strategy which could involve accelerated expansion of a small format.

The retailer has named Jeff Fink as its senior vice president of real estate. Fink will oversee the Company’s store site selection and lease administration functions.

Retailers are keeping up with omnichannel consumer demand behind the scenes.

According to a new survey of distribution center operators from Honeywell and YouGov, nearly nine in 10 distribution center operators expect to adopt new mobile devices and voice-direction technology in the next five years to meet omnichannel consumer expectations of faster, more accurate delivery.

In a relatively short space of time, the retail industry has been turned on its head. Not that long ago, retailers would decide which goods they would stock, how much they would price each item, and which locations would sell which goods. Today, consumers are calling the shots. The smartphone has become like a store in a pocket and consumers use them to quickly find the exact item they want and compare prices to get the best deal. Depending on what is more convenient for them, they can arrange for home delivery or click-and-collect.

PayPal is helping U.S. customers and retailers with a new shipping perk.

The payment services platform is expanding Return Shipping on Us, a service that refunds return shipping costs to consumers on eligible online purchases, to the U.S.

Stadium Goods, an unusual new retail consignment concept dedicated to premium sneakers, launched on Monday with a multichannel format that includes a website and a flagship in New York City’s Soho neighborhood.<br style="box-sizing: border-box; margin: 0px; padding: 0px; max-height: 100000px; color: rgb(54, 54, 54); font-family: open_sansregular, Arial, Helvetica, sans-serif; font-size: 14px; background-colo