Omnichannel

Williams-Sonoma has entered into an agreement with Mexico’s leading department store retailer to open stores in that country.

Williams-Sonoma said it will open 13 stores across its various brands — Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen and West Elm — In Mexico City, by the end of 2015. The stores are opening through a franchise partnership with Mexican department store retailer Liverpool.

With the rise of multichannel retailing and a saturated retail market, today’s customers expect to find the products they want, when they want and in a way that is most convenient to them. Be it via speedy delivery, in-store pickup or traditional store visits, shoppers today want to be connected to their purchases quickly. Retailers that don’t provide such services will be outperformed by competitors that do this Christmas season.

Bloomingdale’s is bringing its tech-savvy, updated smaller-store format to the world’s largest open-air shopping mall.

The retailer open a store in Honolulu, on the Island of O’ahu, on Nov. 12. The location — Bloomindale’s first in Hawaii — will serve as the centerpiece of a major retail expansion at Ala Moana Center.

Sears Holdings is quite the omnichannel innovator and it just launched another new capability melding digital and physical.

Retailers should continually re-invent the in-store experience to keep up with changing consumer needs.

That is one of the key imperatives for growth identified in a new retail index and executive survey, “Reigniting Growth: Three Imperatives for Retail’s Future,” by SAP SE.

Yesterday’s POS won’t cut it when it comes to providing a consistent experience across channels.

That’s among the findings of a study sponsored by NetSuite and conducted by RSR research, which finds that most retailers are falling short in bridging the online and in-store experience Among the main obstacles: outdated existing technology.

Mobile devices are becoming the norm for every facet of consumers’ lives, including shopping.

According to a new infographic from membership-based retailer DirectBuy, 29% of U.S. adults describe their smartphone as something they can’t live without, 44% sleep with a smartphone by their bed to avoid missing notifications, and 67% check smartphones for notifications even without receiving some type of notification.

Consumers’ intentions often differ materially from their behavior and retailers better hope that is the case this year or it won’t be a happy holiday, according to the latest consumer research from the National Retail Federation.