Omnichannel

Jo-Ann Fabric and Craft Stores has named a new leader for its loyalty and customer relationship management programs.

Steve Miller joins Jo-Ann Fabrics from McKinsey & Company, where he served global clients as an engagement manager within the premier consulting firm’s marketing and sales practice. His work as a project manager afforded him the opportunity to gain experience across all functional areas in leading retail and consumer organizations, which includes building CRM and loyalty programs for Fortune 500 companies.

Although not many consumers are currently shopping for groceries online, those who do are likely to be repeat customers.

According to “The 2016 Online Grocery Shopper,” a survey of more than 500 U.S. online consumers from Toronto-based grocery technology provider Unata, 8% of consumers bought groceries via Internet in 2015.

However, 93% of those shoppers said they are “likely” or “very likely” to buy groceries online in 2016.

Increased expenses and shrinking margins hurt Nordstrom profitability in the fourth quarter, but the leading department store and off-price retailer delivered on the e-commerce front.

Nordstrom said sales for the fourth quarter increased 5.2% to $4.1 billion and same store sales increased 1%. The company’s full price stores and Nordstrom.com grew sales 0.7% and same stores sales increased 0.2%. However, the growth was largely driven by Nordstrom.com sales which increased 11% and offset a 3.2% decline at physical stores.

The results are in, and there is no question about what is happening with mobile retail.

According to a new study of 1.4 billion online transactions during fourth quarter 2015 from performance marketing technology provider Criteo, mobile transaction share grew 15% from the same quarter the prior year. Mobile transactions accounted for 30% of all online transactions in the quarter.

There are a lot of options in decorating a home, and Los Angeles-based specialty home furnishings retailer Z Gallerie wants to match its offerings to customer tastes.

“We’ve been known for one particular style which our customers love and that we’ve done quite well with,” said Chris Nicklo, VP of customer and chief marketing officer of Z Gallerie, during an interview with Chain Store Age. “But to grow, we knew we would need to appeal to a broader spectrum of customers.”

DSW is expanding its e-commerce capabilities with a deal to acquire Ebuys Inc., an online off-price footwear retailer with a presence in North America, Europe, Australia and Asia.

DSW announced that the purchase price includes an upfront payment of $62.5 million as well as future payments contingent on the performance of Ebuys, Inc. The deal is expected to close within the next 30 days.

Retailers looking for evidence that technology has become a pre-eminent influencer on their industry need look no further.

A market brief from consumer financial services company Synchrony Financial, “10 Things to Know – the Top 10 Retail Trends for 2016,” identifies eight technology-driven developments on its list. In addition to the emergence of new retail holidays and increased spending on pets, the eight IT-focused trends are:

Saks Fifth Avenue revealed additional details about its entry into the Canadian market.

The company will open its first-ever store up north, at CF Toronto Eaton Centre, on February 18, 2016, followed by a second location, at CF Sherway Gardens, on February 25. Both centers are in Toronto.