Omnichannel

Helzberg Diamonds knows its clientele expects quality, both in merchandise and in the service they receive.

So the Kansas City-based, 230-plus-store specialty jewelry retailer is implementing Oracle Retail XStore POS software, as well as other third-party customer engagement and payment processing technology. With retail system integration services provider BTM global handling all implementation, Helzberg will obtain point-to-point encryption, tokenization and EMV certification.

Gen Z and Millennials are big on physical stores — even more so than their older counterparts.

That’s one of the findings of a new research study by insights firm iModerate in which 74% of all respondents said it is important for brands to have a physical location rather than solely selling online. Interestingly, 80% of Gen Zers and 82% of Millennials respondents said it is important, compared to 69% of Gen Xers and 65% of Boomers.

Petco has added two key leaders to its executive ranks and expanded the role of its supply chain chief.

The company announced that it has hired Jodi Watson as senior VP, Petco Direct, and Spencer Insolia as VP, Petco and president, Doctors Foster & Smith. The company has also named John Carcasi as senior VP, supply chain & merchandise planning, expanding his previous role to encompass all supply chain and inventory related activity across the company.

When it comes to generating e-commerce revenue, retailers should focus heavily on customer retention.

According the fourth quarter 2015 E-commerce Quarterly report from online marketing technology provider Monetate, despite making up less than half of all e-commerce sessions (48%), returning visitors spent nearly $5.3 billion online. That figure is almost twice as much money as new visitors spent during the same timeframe ($2.7 billion).

Consumers are buying groceries online in increasing numbers, but are following specific trends.

According to a new survey of 12,000 U.S. grocery shoppers conducted by grocery retail consultancy Brick Meets Click and sponsored by SAP hybris, the percentage of U.S. consumers that have purchased groceries online in the past 30 days nearly doubled to 21% in the fourth quarter of 2015 from 11% in 2013. Forty-one percent of consumers have purchased groceries online at some point.

eBay Inc. is attempting to streamline how it serves content to consumers.

eBay has found that online shoppers follow some common patterns in proceeding from wanting a particular item to purchasing it. These patterns are driving the retailer’s new product and search-related enhancements.

Photo by Apple insider

Apple has take the wraps off its hotly anticipted next-generation store, which is located at the Shops of Saddle Creek South in Germantown, Tennessee, a suburb of Memphis.

The space features a massive display screen that stands nearly floor-to-ceiling at the wall opposite the store's all-glass entrance, reported AppleInsider.

For more, click here.