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Omnichannel

  • BJ’s delivers the right product at the right price

    Knowing what consumers want and how much they are willing to pay is the type of intelligence that keeps retailers in business.

  • Forget garage sales—just go to FedEx

    Consumers looking to sell their unwanted treasures now have a new option thanks to a partnership between eBay Inc. and FedEx Office. The two companies are teaming up to offer eBay Valet drop-off locations at more than 1,600 FedEx Office stores nationwide over the coming months.

  • J.C. Penney moving forward with big new initiatives

    The likes of Lowe’s, Home Depot, and Best Buy have a new competitor to deal with—J.C. Penny. "The department store retailer on Monday announced a major expansion into home appliances, as well as two new tests in the home area, one involving Ashley Furniture, and the other national carpet and flooring company Empire Today.

  • Specialty retailer orders better merchandising management

    Canadian footwear and accessory retailer The Aldo Group is not ignoring the back end when it comes to supporting seamless commerce. Aldo is deploying the CGS BlueCherry B2B e-commerce solution to enable its buyers to select assortments and receive confirmed orders virtually anywhere and anytime. With more than 2,500 points of sale and nearly 2,000 retail stores across the globe, Aldo is always trying to better engage its large network of wholesale and franchisee retail buyers.

  • Grocer takes extra steps for customer experience

    Roche Bros. may only operate 19 local stores, but still thinks big when it comes to meeting customer demand wherever it exists. The Massachusettes-based chain has selected Unata to build an enhanced e-commerce and omnichannel shopping experience. The new e-commerce platform will be available at 18 of its Roche Bros. and Sudbury Farms stores, which will feature a home delivery option in eastern and central Massachusetts and a curbside pickup option at a growing number of locations.

  • White paper: the ‘now’ technology behind retail’s leading environments

    While some retailers focus on the promise of the Store of Tomorrow, others are using leading-edge technologies to deliver the Store of Today — offering unparalleled customer experience that drives satisfaction, traffic, frequency of visits, and sales. How do they do it?

  • Ikea testing in-store mobile activations

    Swedish home furnishings giant Ikea is testing a mobile application feature that generates QR codes for the products in shoppers’ carts to help speed up checkout, according to a report by mobilecommercedaily.com.

    The program eliminates the need for users to scan multiple items at checkout, according to the report.

  • First look: Adobe says digital trends look good for Mother’s Day

    Online consumers appear to be remembering Mom this year.

    According to new data from the Adobe Digital Index, online sales in the important Mother’s Day gift categories of flowers/gifts and jewelry are both trending 2%-3% higher than they were in 2015.

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