Omnichannel

The typical shoppers takes many steps along the way toward a purchase, and the mobile and social channel are increasingly part of the route. According to a new study of more than one billion brand and customer interactions from customer journey management provider Kitewheel, “State of the Consumer Journey 2016 Report.,” a year-over-year comparison of 2014 to 2015 data reveals that mobile apps represent the fastest growing channel, with interactions increasing tenfold from 2014 to 2015.

Walmart is escalating competition with Amazon’s Prime service. The discounter’s online subscription ShippingPass program, which is still in pilot, will begin offering delivery in two days rather than three, Bloomberg reported.

Sears Holdings has been making news lately mostly by closing stores. But in an unexpected move, the troubled retailer announced plans to test a freestanding appliance specialty store concept .

Even luxury department stores got no love from shoppers in the first quarter. Following a pattern set by Macy’s and Kohl’s, Nordstrom reported dismal results for the first quarter, including a steep drop in profit, with the only positive sign being the company’s off-price division. The retailer lowered its full-year outlook.

Online retailer—and would-be rival to Amazon— Jet.com is continuing to spread its wings. The retailer is testing a home delivery service for fresh groceries in certain markets in the metro areas of New York, New Jersey and Connecticut, Pennsylvania and Washington, D.C. According to an email sent to some customers, produce delivery will take one to two days, with no fee for orders of $35 or more.

Walmart offered its own version of the Amazon Prime Day online sales event last summer, and now is directly taking on Amazon Prime. The discount giant is piloting a two-day version of its paid ShippingPass unlimited online delivery program. Normally, customers pay $50 per year for the ability to obtain three-day delivery of more than 1 million items Walmart.com with no additional fees.

ICSC’s annual RECon convention has long been a rite of spring for many real estate professionals. For three decades, RECon has brought dealmakers and decision-makers to Las Vegas, and today the event regularly attracts more than 30,000 attendees.

When it comes to payments, cash and cards still reign supreme. But one digital alternative is not far behind. Those are among the key findings of a new study, “How America Pays,” by Blackhawk Network, that surveyed more than 1,000 Americans in March 2016 to examine preferences for traditional and emerging payments tools and the role payments play in consumers’ purchasing decisions.