Data & Analytics

Everyone knows Amazon is widely used, but a new survey reveals how committed Amazon shoppers really are.

Walmart will reportedly soon remove the Savings Catcher automated refund tool from its consumer app.

Online grocer Farmstead is the latest e-commerce retailer looking to deliver goods, not carbon, and maybe save a few bucks in the process.

The Kroger Co. is making progress on its plan to build a series of high-tech customer fulfillment centers (CFCs).

Starbucks is making its rewards program more customer friendly as it looks to appeal to a wider range of customers and keep growing membership.

Footwear retailer Aldo Group realizes the best ship-from-store options do not always take the fewest steps.

A new survey illustrates how millennials are using mobile devices for shopping and purchasing goods.

Brick-and-mortar stores remain dominant, but customers want omnichannel options in the physical store.

There are a number of strategies that can be used to absorb the higher costs and continue delivering a top-notch customer experience-free shipping still included.

Although a lot of the numbers from Michaels are in negative territory, some of this is a function of a shorter trading period compared to last year.