Mattress Firm renews omnichannel financing programCustomers at the nation’s largest specialty mattress retailer will continue to have access to digital financing tools from Synchrony. Instacart to lay off more than 1,800 as part of curbside changesInstacart is introducing two new models for its Instacart Pickup curbside service, and will eliminate close to 2,000 in-store shopper positions as a result. Best Buy commits $44 million to expand college, career opportunities Best Buy is expanding upon its efforts to support black, indigenous and people color (BIPOC) students. Amazon expands high-tech grocery format in Illinois Amazon is opening its second Amazon Fresh grocery store in the state of Illinois. Customer-centricity: Predictions for 2021 & beyond A transformative 2020 has elevated the role of the customer in monumental ways, accelerating any preexisting imperatives that ladder up to business growth. Survey: Online customer service misses the mark Retailers are frustrating online shoppers with their customer service efforts, at their own risk. Survey: Many consumers will continue online habits post-pandemic More than four in 10 U.S. consumers will do more online shopping post-pandemic. Study: Digital, e-commerce gift card sales surge during holidays Holiday shoppers flocked online in 2020, and purchased a lot of gift cards while they were connected. Top 10 global consumer trends in 2021 Resilience and adaptability are the driving forces in consumer behavior in 2021. PepsiCo Q&A: CPG companies must digitally connect with customers PepsiCo and other CPG brands are finding opportunity in the COVID-19 crisis to increase digital sales through omnichannel engagement. First Previous 603 604 605 606 607 Next Last
