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Conn's swings to profit in Q4, on track to open 5-7 stores this year
Beaumont, Texas -- Conn’s Inc. reported Tuesday that it earned $7.7 million in the quarter ended Jan. 31, compared with a loss of $3.6 million in the year-ago period.
Revenue increased 3.7% to $226.7 million, beating Wall Street’s expected $221.4 million. Same-store sales surged 12.1%.
The company said it is on track with its store opening plans, which calls for five to seven stores in new markets this year. -
Study: Social media may ease negative word-of-mouth impact
Ann Arbor, Mich. -- A study released Tuesday by customer feedback management firm CFI Group found that social media may be blunting the impact of negative word-of-mouth.
According to the findings of its annual Call Center Satisfaction Index, CFI Group said that social media commentary after a call center experience can have a counter-intuitive impact.