Data & Analytics

ARMONK, N.Y. and AKRON — Signet Jewelers teamed up with IBM to give its national U.S. store chains, Kay Jewelers and Jared the Galleria of Jewelry, a digital makeover.

The digital marketing redesign has transformed the multichannel experience for Kay and Jared customers, according to Signet, and resulted in consistent sales growth, including a year-over-year increase of 49% in online sales, as reported in the company's recently announced holiday sales for fiscal 2013.

Ann Arbor, Mich. -- Luxury shoppers are more likely to use mobile channels when shopping but are slightly less satisfied with e-commerce overall, according to the Luxury E-Retail Satisfaction Index released by customer experience analytics firm ForeSee. Luxury brands have an aggregate score of 77 on the study's 100-point scale, falling just short of the average score of the top 100 online retailers overall (78).

FRAMINGHAM, Mass. — Staples has promoted SVP of business services John Burke to SVP, chief culture officer, a newly created role.

Burke will be charged with leading global efforts focused on building Staples’ culture and for driving improved associate engagement. He will champion Staples’ approach to ethics, environmental sustainability, community relations and diversity and inclusion. Burke will also serve as president of the Staples Foundation, the company’s nonprofit philanthropic organization.

TAMPA, Fla. — Sterling Payment Technologies, a leading national payment processor, has appointed Jeffrey Akeson to executive director of third party/ISO sales.  

Sterling Payment Technologies is a customer-focused payment processor which provides merchants with a complete range of electronic payment services, including credit, debit, PIN debit, fleet, gift card and proprietary rewards and loyalty programs. The company combines POS technology and value-added merchant solutions.

Stamford, Conn. -- Quick Response (QR) codes are gaining increasing acceptance among consumers in North America and Europe, particularly among younger consumers, according to a new research report commissioned by Pitney Bowes.

QR code usage as reported by more than 5,000 consumers surveyed stands at 15% on average and at 27% for consumers 18 to 34 years old, according to “QR Code Use” study.

WESTLAKE VILLAGE, Calif. — Dole Food Company has started the New Year with a new look for its website.

Dole describes the redesigned website as easy for consumers to use on all tablets and mobile devices. Dole teamed up with Santa Monica-based digital agency Blitz for one year to work on the redesign.

BELLEVUE, Wash. – Former Microsoft executive James S. Pinckney has joined Coinstar as its new corporate leader of strategy and operations, a newly created position.

The move comes a week and a half after the provider of automated retail solutions named J. Scott Di Valerio as its new CEO.

Pinckney has more than 25 years of international general management, strategy and sales experience from Lenovo, Microsoft Corp., The Sabre Group and Hitachi Data Systems Corp.