Data & Analytics

By Douglas H. Meal, David T. Cohen, and Lisa L. Rachlin, Ropes & Gray LLP

Retailers, like all businesses, constantly seek to learn more about their customers in order to serve them better. In Tyler v. Michaels Stores, however, the Massachusetts Supreme Judicial Court recently ruled that a simple step taken by many retailers to help achieve this goal – collecting the ZIP codes of their customers at the point of sale – can in some circumstances violate Massachusetts’ consumer protection statute.
   

I’m sure I don’t need to tell any retailers out there that consumers are adopting mobile technology at a breakneck pace and integrating it into every part of their lives, including shopping. And while the retail industry generally understands that mobile technology CAN add significant value to both the customer experience and their own bottom line, it may not exactly know HOW or WHY this is the case.

Starbucks chairman, president and CEO Howard Schultz announced changes to the company’s senior leadership team, aimed to further accelerate the company’s global growth plans.

CAMP HILL, Pa. — Rite Aid's same-store sales decreased 4% in April compared with April 2012 due to an earlier Easter and introductions of new generic drugs, the retail pharmacy chain said.

The numbers released Thursday included a 3.5% decrease in sales on the front end and a 4% decrease in pharmacy sales, but the pharmacy figure included a 4.5% negative effect due to new generics. Same-store prescription count decreased by 0.2%.

Total sales for the month were $1.9 billion, a 4.6% decrease over April 2012's $2 billion.

HOFFMAN ESTATES, Ill. — Among the highlights of the first Sears Holdings shareholder meeting since Edward Lampert became chairman and CEO were details on the company's progress in combining its brick-and-mortar and online businesses.

PALO ALTO, Calif. — Deliv, the same-day, low cost delivery service that partners directly with large retailers, has appointed former Amazon progressive supply chain executive Michael Hart to VP of logistics.

CINCINNATI, Ohio — Kimberly-Clark has completed the migration of its North American Vendor Managed Inventory program to the Datalliance VMI platform, on which it will manage its consumer brands for 15 retail partners.

Kellogg’s North American first quarter results were solid, but its performance overseas, particularly in the U.K., helped bolster its results. The company reported net sales of $4 billion, an increase of 12%. Meanwhile, internal net sales, which exclude the effects of foreign currency translation, acquisitions, dispositions and integration costs, rose by 2.2 percent over the same period. 

PLEASANTON, Calif. — Callidus Software, a leading provider of hiring, learning, marketing and selling cloud software, has appointed Bob L. Corey to serve as SVP, CFO. Corey will report to Leslie Stretch, the company's president and CEO.

San Francisco — Mobile solutions provider Moovweb has added fashion retailer Charlotte Russe to its list of customers using its cloud-based experience platform.