Data & Analytics

Waban, Mass. – Amazon.com was the top-ranked company across 19 industries in the 2013 Web Experience Ratings from Temkin Group. Amazon.com had a score of 77%, almost 21 percentage points higher than the retail industry average.

Other retailers in the top 10 included eBay, tied for fifth place at 70%, and QVC, tied for eighth place at 69%. Taco Bell and Kmart earned ratings that were at least 15 points below the retail industry average. Old Navy was the only retailer to have a double-digit score increase from last year.

NAPERVILLE, Ill. — OfficeMax has reported weak second-quarter retail sales as the merger with Office Depot, which reported weak second-quarter sales last week, moves forward.

NEW YORK — Delia’s, a multichannel retailer that primarily markets to teenage girls, has hired Daphne Smith as the company’s EVP of operations, reporting to CEO Tracy Gardner.

Smith was previously with J.Crew for 16 years, working in various roles including SVP of direct. She has spent the past 18 months at New York & Company as the company’s SVP of e-commerce.

Sears Holdings has selected HighJump Software, a global provider of supply chain management software, to help the company manage its distribution network. 

The retailer will implement the HighJump Supply Chain Advantage warehouse management system as well as HighJump solutions for yard and labor management across its North American distribution network, which includes 41 distribution centers that cover more than 40 million sq. ft., 106 market delivery operation sites for cross docking appliances and integrated retail fulfillment from select stores for online purchases.

Specialty retailer and direct marketer of hunting, fishing, camping and related outdoor merchandise, Cabela’s, has selected Sage North America payment solutions as the sole mobile payment processing provider for its seven 2013 Cabela's Club Family Outdoor Days events. 

MINNEAPOLIS — Target is getting ready to expand its rapidly evolving online beauty business with its planned acquisition of the DermStore Beauty Group. 

Global luxury lifestyle brand Michael Kors Holdings Limited had an exceptional fiscal 2014 first quarter ended June 29 with a total revenue of $641 million, a 54.5% increase from $414.9 million in the first quarter of fiscal 2013.

Retail net sales increased 51.5% to $325.7 million driven by a 27.3% increase in comparable store sales and 75 net new store openings since the end of the first quarter of fiscal 2013. Wholesale net sales increased 59.3% to $290.6 million and licensing revenue increased 40.7% to $24.6 million.

Roundarch Isobar, the U.S. arm of the global digital marketing agency Isobar, has appointed Steven Moy as the company’s chief commerce officer. He joins from SapientNitro, where he was VP of business and office lead at that company’s Boston office.  

Roundarch Isobar will leverage Moy’s experience in retail to further develop the company’s digital commerce practice. He will report directly to Jeff Maling and Geoff Cubitt, co-CEOs of Roundarch Isobar.

Indianapolis – Almost eight-in-10 (78%) marketers report feeling pressure to become more data-driven, but only a little more than a third of companies (36%) say they routinely use data-driven marketing to customize messages and offers, in order to improve customer experience and campaign performance. Teradata’s Data-Driven Marketing Survey 2013 also indicates within two years more than 80% of marketers will have implemented or begun projects that automate data quality, performance management and marketing workflow processes.

Dallas – The Army Air Force Exchange Service (AAFES) has awarded a multi-year contract to SpeedFC to build and maintain an integrated e-commerce platform, replacing a proprietary legacy environment. The SpeedFC solution will incorporate Oracle’s ATG platform for back-end systems, Speed Order, the vendor’s proprietary system for order management, Omniture for analytics and Endeca for guided navigation, faceted search and search administration.