Data & Analytics

Sears and Amazon.com both recently came under fire for allowing rings decorated with the Nazi swastika symbol to be posted for sale on their third-party seller sites. While both retailers quickly pulled the items down and issued public apologies, they received a large amount of negative publicity and surely damaged their brand image with many offended customers, perhaps to the point of permanently losing some of them.  

Woonsocket, R.I. –- CVS Health Corp. and Rite Aid. Corp., which have both used the near-field communication (NFC) technology that supports Apple Pay, have disabled their NFC payment systems to block Apple Pay from working in their stores. 

 

Redwood Shores, Calif. -- Cosmetics retailer Ultra Beauty has implemented Oracle Commerce to support growing e-commerce sales and deliver a consistent consumer experience across its more than 696 retail locations as well as mobile, web, guest services, and direct mail channels.  

San Francisco -- DHgate, an e-commerce marketplace focused on cross-border trade of Chinese goods, will provide its U.S. buyers with a consumer-rated protection plan and repair service through SquareTrade. The partnership makes SquareTrade protection plans immediately available for cell phones, tablets, computers, MP3/4 players, home audio/video and other consumer electronics products.   

Washington, D.C. –- Nearly eight in 10 (79%) retailers surveyed will set their standard shipping deadlines for guaranteed Christmas delivery to expire at least a week before the holiday, compared to 74% who said in the 2013 holiday season. In addition, according to Shop.org’s EHoliday survey conducted by Prosper Insights & Analytics, approximately one in five (21%) will set those deadlines to expire Dec. 19 or later, compared to more than one-quarter who said so last year (25%).

Toronto -- PayPal Canada is launching PassPort, a website designed to help small businesses sell internationally. On the PassPort website, entrepreneurs can find export market specific guidance on seasonal sales peaks including holidays and events; cultural customs, taboos and trends; shipping and distribution logistics; currency exchange and fees; and customs procedures and taxes.  

New York -- The cat is finally out of the bag. Former J.C. Penney CEO and Apple retail head Ron Johnson confirmed that he is launching a new company—but it’s not a tech-gadget delivery service as was widely rumored. Instead,  the new initiative, set to launch in 2015,  is designed to help online hoppers make the right product choices.  

Teaneck, N.J. –- Consumers have embraced the use of mobile devices for shopping, but are less than fully satisfied with the current mobile retail experience. According to a new survey of more than 5,000 shoppers in the U.S., U.K., Germany, and China from IT services and consulting firm Cognizant, 91% of shoppers have a mobile device, 78% have researched products on a mobile device before purchasing in the last year, and 42% of shoppers reported regularly researching products on a mobile device.