Data & Analytics

New York -- Saks Fifth Avenue Off 5th has launched its first e-commerce site, saksoff5th.com, on the Demandware platform. The new site is a significant milestone in the company’s omni-channel strategy, which will also include mobile and tablet commerce and digital integration with stores.

Dallas – Fifteen Dallas-area retailers are pilot testing Cartwheel Register, a free mobile checkout app that provides an intuitive and secure store system while creating a next-generation shopping experience for customers. Retailers in the pilot include gift shops, cafes, clothing boutiques, bakeries, caterers, food trucks and salons throughout the city and surrounding areas. Each business will use Cartwheel Register to perform credit, debit, cash and Skip Wallet transactions.

Coral Gables, Fla. -- The likelihood that shoppers will make a purchase online is directly related to the number of product options that are displayed and to how the product information is displayed, either visually or with text. Research from the University of Miami School of Business Administration found when larger assortments of products (i.e. many options) are displayed with images rather than text, shoppers are less likely to purchase a product.

Ann Arbor, Mich. – Facebook is the lowest scoring brand in the overall ForeSee Customer Experience Index, with a score of 69. The index, a study that examines how today's customer experiences with the top 100 brands across seven industries as reported by Interbrand are predictive of companies' future business success, shows that while Amazon dominates retail industry at the brand level (87), Nordstrom (86), Coach (85), Costco (84) and Tiffany (84) are statistically within reach of the leader.

Ottawa, Ontario -- Black Friday deep discounts could be a myth, with only a few retailers dropping prices on only a few categories. Some key findings from pricing intelligence technology provider 360pi based on Amazon's own assortment in eight categories, including TVs, video games, tablets and digital cameras, show that:

Goodlettsville, Tenn. – Dollar General delivered some impressive financial results for the third quarter of fiscal 2013 as traffic improved and shoppers spent more per transaction on average. The retailer said it plans to open approximately 700 stores in fiscal 2014 and remodel or relocate approximately 525 locations, expanding store selling square footage by 6% to 7%.

Dollar General’s net income increased by a better-than-expected 14% to $237 million in the 2013 third quarter compared to $208 million in year-ago period.

By Tom Rittman, VP of marketing, The Retail Equation

Retailers around the world are gearing up for the hustle and bustle of the busiest time of year. Experts are projecting consumers will spend $602 billion this holiday season. And with billions in sales, there’s bound to be billions in merchandise returns, which can cause retailers to lose a significant profit margin.

A strong increase in shopper traffic at Costco during November translated to a 3% increase in same-store sales, excluding gas, at U.S. locations during the four-week November reporting period which ended December 1.

Costco didn’t comment specifically on Thanksgiving weekend sales during a recorded call to recap results, but the company did say that traffic increased a little more than 4% while average transaction sizes were down slightly. Costco and its direct competitors Sam’s Club and BJ’s Wholesale Club were closed on Thanksgiving Day.

A record 700 new Dollar General stores are slated to open in 2014, the company announced Thursday morning after reporting third-quarter results and tempering its full-year sales forecast.

Same-stores sales at Dollar General increased 4.4% and total sales increased 10.5% to $4.38 billion during the third quarter ended Nov. 1. Profits increase 14% to $237 million from $208 million and earnings per share increased 19% to 74 cents from 62 cents.

Walmart chief marketing and merchandising officer Duncan Mac Naughton told investors during an October meeting that the retailer would have the largest share of voice during the holiday season and that was certainly evident during November, according to data released this week from Kantar Media Ad Intelligence and Placed.