-
Survey: Free shipping still drives e-commerce
Online shoppers want multiple search options, a variety of payment options, and when it comes to shipping and returns, “free” is a driving factor to complete the sale, according to a new survey.
The UPS Pulse of the Online Study conducted with comScore Inc. reports that U.S. online shoppers are open to new trends on social media and in-store technologies, and make more purchases on tablets than any other market.
-
Publix, Aldi tops in customer experience rankings
Publix, Aldi and H-E-B now share something else besides operating in the grocery sector: They all do a stupendous job of serving their customers.
According to a study of 10,000 U.S consumers, the three supermarket chains earned the highest scores in the 2015 Temkin Experience Ratings. The list ranks 293 companies across 20 industries.
Joining those firms in the top 12 spots are retailers Chick-fil-A, PetSmart, Amazon.com, Trader Joe's, Papa John's, Walgreens, and Hannaford's.

