Data & Analytics

Munich, Germany - Contactless payment card shipments accelerated globally in 2013. According to figures released by the Smart Payment Association (SPA), contactless technologies were present on 37% of all smart payment cards shipped in 2013.

By far the greatest increase was experienced in the Asia Pacific region, where contactless shipments grew by 193%, compared to 2012. Other regions around the globe experienced strong growth rates, ranging from 45% in the Americas to 64% in Western Europe.

Alpharetta, Ga. – Three-quarters (74%) of businesses report that the time spent on social media has increased since last year, and 54% report that social spending has increased. According to a new study from Social Media Marketing University (SMMU), top social media expenditures include internal staff compensation (37%), social advertising (18%), external staff compensation (10%) and content (7%).

Other notable findings include:

• 60% report that content development requires the bulk of the time dedicated to social.

Armonk, N.Y. – IBM is releasing 'IBM ExperienceOne,' a new integrated portfolio of cloud-based and on premise offerings that help clients deliver deeper, more valuable customer engagements by bringing together marketing, sales and service practices. Built on best practices, IBM ExperienceOne delivers a set of pre-defined engagement solutions delivered with IBM consulting services and powered by its WebSphere Commerce, Customer Digital Experience and Enterprise Marketing Management software.

New York – Maxymiser, a global provider of unified customer experience optimization, is partnering with digital analytics consultancy Pointmarc. The partnership leverages Maxymiser's testing, personalization and targeting tools with Pointmarc's optimization team in an effort to deliver enhanced online experiences for both Maxymiser and Pointmarc clients.

Los Angeles -- The Coffee Bean & Tea Leaf has named Karen Cate as CFO and Jeff Schroeder as VP operations.

Cate most recently served as the VP controller of Trader Joe's Company, where she was responsible for the integrity of financial processes and reporting for the retail grocery store, warehouses, and distribution operations.

Schroeder brings more than 30 years of experience with large multi-unit operations in the restaurant industry. He most recently served as VP brewery restaurants for Karl Strauss Brewing Company.

Commerce solutions company Square has introduced Square Feedback, a new product that turns digital receipts into a channel between buyers and sellers.

Square Feedback prompts customers to send feedback about their experiences directly to business owners through their digital receipts. Sellers can also respond directly to customers, resolve issues one on one, and protect their reputations.

Square delivers more than 10 million digital receipts a month.

Kohl’s and Toshiba Global Commerce Solutions have partnered with Plug and Play for their newest program, Plug and Play Retail, to engage with startups that align with their developing technology initiatives.

Plug and Play Retail is the first brand and retail-focused startup accelerator bringing together a round-table of complementary partners to guide the direction of the program and help decide the startups accepted.

At its Smarter Commerce Global Summit in Tampa, IBM announced ‘IBM ExperienceOne,’ a new integrated portfolio of cloud-based and on premise offerings that help clients quickly deliver deeper, more valuable customer engagements by bringing together marketing, sales and service practices.

Retail sales rose ever so slightly in April, putting a damper on hopes of a sharp uptick in economic growth in the second quarter. According to the U.S. Commerce Department, retail sales, which include categories such as automobiles, gasoline stations and restaurants, rose 0.1% in April, following a revised 1.5% increase in March that ranked as the biggest since March 2010.

JDA Software Group, a leading global supply chain planning and execution solutions provider, has appointed Baljit (Bal) Dail, a technology executive who has served as JDA’s chairman since May 2013, as interim CEO, effective immediately, replacing Hamish Brewer, who is leaving the company.

Dail will lead the search for a permanent successor to lead the company in the next phase of its strategic growth plan.