Data & Analytics

Most retailers are reducing their footprints, but not Nebraska Furniture Mart (NFM). In fact, the retailer is doing just the opposite and has opened the nation’s largest home furnishings store. Located in the new 433-acre mixed-use development, Grandscape in The Colony, Texas, the two-level NFM has a whopping 560,000 sq. ft. of selling space. Including an on-site warehouse, the space totals more than 1.8 million sq. ft.

The store sells 100,000 products, ranging from very high-end items to value offerings, with another 500,000 items in stock in the warehouse.

Ann Arbor, Mich. - Customers are less satisfied with fast food as their discretionary income improves and preferences shift in favor of quality over price.

According to new data from the American Customer Satisfaction Index (ACSI), two new entrants to ACSI debut at the top of limited-service (fast food) restaurants: Chick-fil-A and Chipotle Mexican Grill.

San Jose, Calif. – PayPal Inc, which came under public scrutiny and criticism after announcing a new privacy policy that would require users to allow prerecorded or automated “robocalls” and texts, has backpedaled on that requirement.

In a statement posted on the PayPal site, general counsel and company secretary Louise Pentland cleared up “confusion” around the new policy, which takes effect July 1.

Retailers use variety of technologies, channels for CRM success

Customer relationship management (CRM) is the strategy a retailer uses to develop an ongoing, individual relationship with a customer to ensure satisfaction and loyalty. But the specifics of CRM can mean different things for different retailers.

Walmart is appealing to suppliers – even those who don’t sell it merchandise – to share their complete product catalog with the company in the name of providing shoppers accurate, up-to-date and comprehensive information.

The goal of a new pilot program according to a blog post on Walmartlabs.com written by global head of content acquisition, Ram Rampalli, is to solve a universal problem by delivering exceptional product content.

St. Louis -- Ikea is expanding in the Midwest.

The chain will open a store in St. Louis on Sept. 30. It will be the Swedish company’s first store in Missouri, and 41st in the United States.  

The 380,000-sq.-ft. St. Louis Ikea is being built on 21 acres along Interstate-64 at Vandeventer Avenue. It will house Missouri’s largest rooftop solar array, consistent with the Ikea renewable energy presence at 90% of its U.S. locations.

Boot Barn has taken a significant step forward in its e-commerce strategy now that its acquisition of Sheplers is complete.

Blue Bell, Pa. – The government is not typically an institution that inspires consumer confidence, and when it comes to protecting personal data, neither is the retail industry.

A large percentage of Americans believe that a breach of their personal data held by a retailer or a government agency is likely within the next year, according to the 2015 Unisys Security Insights survey released today by Unisys Corp. in partnership with Lieberman Research Group.