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Q&A: Customer engagement evolves with connectivity
At the recent MIT CIO Symposium, Bryan Kirschner, director of the research/strategy organization Apigee Institute, and Jerry Wolfe, CEO and founder of food industry platform services provider Vivanda, participated in a panel discussion on consumer connectivity and engagement. Chain Store Age followed up with the two experts to ask a few more questions about engaging today’s connected customer.
How can retailers use APIs (application program interfaces) to provide a more personalized customer experience? -
Moody’s is wild for Walmart Neighborhood Market
New York -- Walmart’s Neighborhood Markets format offers a compelling source of new sales growth for the nation’s largest retailer, according to a report by Moody’s.
Despite strategic shifts to compete more successfully with the company, traditional supermarkets will feel the pressure as Walmart moves to increase its already dominant share of the US grocery segment.