Data & Analytics

Online sales are expected to reach $300 billion in 2014, $335 billion in 2015 and $512 billion by 2020.

According to business forecasting experts at FTI Consulting Inc., online sales will continue to grow at a double-digit rate for the next several years.

The world's largest retailer reported a robust Black Friday weekend — including record online sales — as part of its kickoff to the 2014 holiday sales season.

“In a few short hours, we flipped from being the largest grocery store in town to the best gift shop on the block," said Laura Phillips, SVP of merchandising at Walmart. "Not only did we have millions of customers shopping our stores, but we’re confident Walmart was the first stop of the night for most of them."

Improved e-commerce and marketing strategies are among the reasons Shoe Carnival President and CEO Cliff Sifford cited for the company’s increase in same store sales.

Just a few weeks after taking over several regional bedding companies, Mattress Firm reported profits of $15.6 million or 45 cents per share, compared to $18.1 million or 53 cents per share for the year-ago quarter. Sales for the third quarter increased 42.3% to $464 million from $326 million a year ago, reflecting same-store sales growth of 8.5%.

San Francisco — There has been a 112% increase in mobile traffic to retailer websites in the past year while desktop traffic dropped 4%. According to analysis of billions of user sessions to U.S. retailers’ desktop and mobile websites and apps between October 2013 and October 2014 by mobile solutions provider Skava, mobile Web accounts for 85% of total traffic for retailers, dominating mobile apps’ 15% share.

 

Grand Rapids, Mich. — Meijer is offering a 20% coupon on Monday, Dec. 1, which it is calling “Digital Monday,” through its mPerks digital loyalty program. The mPerks Monday promotion includes a 20% coupon through mPerks that can be used on one electronics, apparel or general merchandise item.

Meijer credit card customers who have a 15% reward coupon can use it in addition to the mPerks Monday. The coupon will be available for mPerks subscribers to clip Nov. 30 through Dec. 1 and will only be available for use on Dec. 1.

Data migrations and system upgrades usually require at least some downtime. In fact, 81% of companies schedule migrations overnight or on weekends when fewer people are working, and fewer customers can potentially be disrupted by downtime. Particularly in this era of 24/7 online ecommerce, some degree of business risk always accompanies downtime.

 

Downtime costs the retail industry $18 billion annually, according to market research firm IDC. But it doesn’t have to.

 

New York — More consumers (40%) say they plan to shop on Cyber Monday than Black Friday (36%). According to a new survey of 1,000 consumers from Verizon Wireless and KRC Research, people in the West (39%) are most likely to go shopping on Cyber Monday compared to other regions (33% Northeast, 36% South, 36% Midwest).

High expectations are the key to everything. Take mobile for example. Apps from Starbucks, Uber, Netflix, and Apple have all made outstanding digital experiences expected and commonplace. Finally, customers have a taste of products and services that work the way they should, effectively reprogramming consumer expectations for all digital experiences.  

 

New York — Saks Fifth Avenue flagship on Manhattan’s Fifth Avenue has unveiled its holiday windows along with a dramatic light display that encompasses the entire façade of the iconic buiding.