Data & Analytics

Plano, Texas – J.C. Penney Co. has reportedly been defending itself against anonymous allegations made on Twitter. According to Bloomberg, J.C. Penney recently had to publicly deny tweets saying the company had hired a bankruptcy attorney and no longer had Canadian credit.

New York - Despite having more data and insights into consumer desires and preferences, companies in the U.S. have failed to meaningfully improve customer satisfaction or reverse rising switching rates among their customers. As a result, there is a potential $1.3 trillion of revenue at play in the U.S. market represented by the ‘switching economy’, according to new research released by Accenture.

Pritzker Group Venture Capital, formerly New World Ventures, has invested $45 million in Chicago-based SMS Assist, a leading mobile and cloud-based facilities maintenance technology company.  
 

Southport, Conn. -- ShopRoxx, a retail store specializing in the latest fun-and-fresh fashion trends for young women, has chosen eWay Direct’s Calibr email platform to deliver more high-value repeat customers and better overall ROI for 2014.

New York -- Amazon.com has raised its free shipping minimum from $25 to $35. The change, which applies to orders shipped to U.S. addresses, took effect Tuesday, just ahead of the holiday shopping season.

"This is the first time in more than a decade that Amazon has altered the minimum order for free shipping in the U.S.,” the online giant said in a brief post on its website. “During that time, we have expanded free shipping selection by millions of items across all 40 product categories."

Framingham, Mass. – IDC Retail Insights research director Leslie Hand has been named to the 2013 Top 50 Retail Influencers list developed by point-of-sale, inventory and customer loyalty software provider Vend. Hand has spent the last 25-plus years in the retail technology industry, and prior to joining IDC Retail Insights was the director of global RIFD strategy for Ahold.

Mooresville, N.C. - The U.S. Environmental Protection Agency (EPA) has awarded Lowe's Companies, Inc. the highest honors for industry leadership in its SmartWay and WaterSense programs. On Oct. 22, Lowe's received the 2013 SmartWay Excellence Award for its environmental performance in the freight transportation industry. This month, the EPA also recognized Lowe's with a 2013 WaterSense Sustained Excellence award for its long-standing efforts to educate consumers about water-efficient products and practices.

One-third (33%) of U.S. families are making less money as a result of job loss, moving to a part-time job and/or working at a lower-paying job, which may have an impact on holiday shopping.

In addition, according to three recent consumer surveys from America’s Research Group (ARG), 40% of parents are trying to save as much money as they can for their children's college education, 38% of families did not take a vacation this year of four days or longer, and 44% of parents will do most of their back-to-school apparel shopping in December when the deals are better.