Data & Analytics

Amazon.com is getting its nose out of books and consumer electronics and into a more fashionable merchandise area.

According to Re/Code, Amazon now offers more than 30 million apparel and accessory items for sale – which totals more than all the products sold at 250 Walmart supercenter stores.

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True Religion Apparel, Inc. is leveraging a leading-edge, consumer-grade mobile device to help store associates deliver a truly omnichannel experience.

E-commerce retailers might think new customers acquired during the holiday season are a gift, but they many not keep on giving.

San Antonio, Texas -- InvenTrust Properties Corp. announced that it has acquired Sonterra Village Shopping Center, a newly constructed, 42,492 sq. ft. shopping center located in San Antonio, Texas, for approximately $21.5 million.

Abandoned carts get plenty of attention. Retailers run reports on lost revenue from abandons. Email campaigns start hitting customers as soon as an hour after they abandon. A day later, another email comes.

Targeting cart abandoners is definitely effective. Statistics show that as much as 25% of lost revenue can be regained via abandoned cart emails. But what if you didn't lose that revenue in the first place?

We'll never live in a zero abandonment world. But we can definitely limit the chances of abandonment.

Starbucks Corp. reported first quarter earnings and same-store sales that topped expectations. But the coffee giant gave a soft earnings outlook for its current quarter.

Starbucks reported better-than-expected earnings of $687.6 million for the period ended Dec. 27, 2015, down from $983.1 billion a year earlier. The prior-year period was boosted by a hefty $391 million gain related to a joint venture.

Revenue rose 12% to $5.37 billion. Analysts had forecast $5.39 billion in revenue.

As always, it seems to have blurred by before it even started, but NRF 2016 is over. As the retail industry collectively unpacks it bags, sorts through business cards and decompresses, I’d like to offer a few key trends I observed during my own three days of Big Show immersion.

2016 will be a year when many niche innovations in customer experience will become mainstream as consumers expect more out of their shopping experiences, forcing traditional retailers to step up or risk becoming irrelevant. Marketplace buzzwords and emerging trends, such as personalization and seamless mobile access, will become table-stake elements of the customer experience.

Here are ways retailers will take their customer experience to the next level:

Personalization