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Data & Analytics

  • Avoiding abandonment on the path to purchase

    Abandoned carts get plenty of attention. Retailers run reports on lost revenue from abandons. Email campaigns start hitting customers as soon as an hour after they abandon. A day later, another email comes.

    Targeting cart abandoners is definitely effective. Statistics show that as much as 25% of lost revenue can be regained via abandoned cart emails. But what if you didn't lose that revenue in the first place?

    We'll never live in a zero abandonment world. But we can definitely limit the chances of abandonment.

  • Gerrity’s customers move past lines

    Mobile technology is helping shoppers at Scranton, Pennsylvania-based Gerrity’s Super Market Inc. check out much more conveniently.

    Gerrity’s is beta testing a checkout app from mobile grocery solution provider Skip. The app, which Gerrity’s is the first retailer to test, lets customers scan items with their phone and place it in their cart or basket. For produce or other items that need to be weighed, shoppers place the goods on Skip scales that weight them and present a barcode for the price.

  • Giant Eagle organizes store operations nest

    A new approach to managing the store is taking flight at grocery chain Giant Eagle.

  • Study: Consumers more likely to shop tech-friendly retailers

    A new study shows that consumer demand for mobile technology has reached a fever pitch, with most shoppers trending toward mobile-friendly retailers.

    According to a study by SOTI, differentiating with mobile technology is proving successful among retailers, with 73% of survey respondents stating the availability of in-store mobile technology signaled better customer service and loyalty, an increase of 26% from the previous year.

  • 2016 Retail IPO Outlook

    When providing the BDO retail IPO outlook for 2015 at the beginning of this year, we asked: Will consumer businesses face a potential Alibaba hangover in 2015?

  • Report: Rite Aid deploys beacons in all its stores

    Rite Aid has rolled out proximity beacons in more than 4,500 stores across the U.S., which, according to tech news website ZDNet, is the largest rollout of beacon technology ever in a retail setting.

  • Lackluster holiday sales prompt Tiffany to cut outlook, staff

    Tiffany & Co. says weak tourist spending and a strong dollar hurt its sales results for the two-month holiday period.

    The retailer said worldwide net sales declined 3% (due to declines in the Americas and Asia-Pacific offsetting growth in Japan and Europe) and same store sales declined 5%. There were no noteworthy differences in performance among jewelry categories, the company said. Reported in U.S. dollars, worldwide net sales of $961 million were 6% lower than the prior year.

  • First Amazon Dash devices to go live

    Amazon has rolled out the first devices available with Amazon Dash Replenishment.

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