Data & Analytics

Staples is bringing the mobile and in-store shopping experiences a little closer together.

The office products giant is releasing a new interactive store map feature on its iPhone app. Currently, the offering is being piloted at 83 select stores across New Jersey, New York, Massachusetts and the Seattle area.

The search capability on Amazon.com reportedly malfunctioned for several hours the morning of Thursday, June 2.

According to TechCrunch, an outage prevented users from being able to search for products or open product categories on the Amazon.com homepage. The homepage itself and product pages were not affected by the service interruption, which appeared to be resolved as of 10 a.m. EDT.
 

Retailers are fairly good about making sure buy online pickup in store (BOPIS) orders are ready in a timely manner, but lacking in other aspects.

According to a new mystery shopping study of the BOPIS offerings of 30 major retailers from omnichannel commerce platform Kibo, the e-tailing group and Multichannel Merchant, “Unified Commerce and the Customer Experience,” 75% of retailers evaluated had orders ready for pickup within 24 hours.

With a couple of exceptions, May same-store sales figures reported by several major apparel, specialty and discount chains were less than impressive.

First the good news. Bath & Body Works reported a 3% same-store sales lift for May 2016 compared to the same month a year earlier. Same-store sales at Costco Wholesale Corp. and L Brands were flat, which may not sound that encouraging but was better than most other retailers reporting figures for the month.

Here is a roundup of other chains reporting negative same-store sales growth for the month.

Increasingly, retailers are recognizing the need to remove boundaries between channels to maximize customer satisfaction.
 
According to the 2016 Customer Experience/Unified Commerce Survey from Boston Retail Partners, 51% of retailers indicate that creating a seamless experience across channels is their top priority. To support a seamless customer experience, 23% of the retailers surveyed have already implemented a single, unified commerce platform and another 52% plan to implement one within the next three years.
 

Specialty electronics and furniture chain Conn’s Inc. is shuffling its executive ranks as it swings to a net loss in the first quarter of fiscal 2017.

Lee Wright, formerly CEO for oil field service firm Professional Directional Enterprises Inc., will succeed Tom Moran as CFO, starting on June 22, 2016. Wright also has experience in the private equity industry. Moran, who joined the retailer in July 2015, is expected to remain at the company for a period of 120 days to support a seamless transition.

First, the good news: A strong retail sector is helping to drive 2016 U.S. construction activity, with retail construction projects up 24.4% year-over-year.

That’s according to JLL’s latest report on non-residential U.S. construction activity. On the less positive side, the report noted there is a cloud of economic uncertainty, which has companies laser-focused on lean budgeting and smart spending decisions.

J.C. Penney Co. said Wednesday it is proposing to refinance a $2.25 billion senior secured term loan, and to extend the maturity of the loan, which is currently set at May 2018. The transaction is expected to be complete in June.

Penney also reported positive same-store sales for its quarter-to-date through Memorial Day.