Data & Analytics

Another value retailer has posted a stellar first quarter, outshining traditional department stores and many specialty stores. Big Lots Inc. surpassed Wall Street expectations with net income and revenue performance that one major presidential candidate might term “huge.”  

Credit card chargebacks are a costly reality for online merchants. Chargebacks occur when customers contact their credit card issuers to dispute charges. If an issuer deems a dispute valid, the e-commerce merchant is required to pay the amount owed for the transaction plus a chargeback fee from the processer – which can range from $15 to $100.  

Credit card chargebacks are a costly reality for online merchants. Chargebacks occur when customers contact their credit card issuers to dispute charges. If an issuer deems a dispute valid, the e-commerce merchant is required to pay the amount owed for the transaction plus a chargeback fee from the processer – which can range from $15 to $100.

Retailers are always asking how they can increase the numbers of shoppers who visit and buy goods at their stores.   According to a study from store traffic and conversion measurement provider HeadCount, “In-store Traffic and Conversion Study: Retailers Find Keys to Impressive ROI,” the answer lies in combining data-driven coaching with analytics.  

Consumers who use mobile devices for shopping are prime targets for retailer loyalty programs.   According to a new study from Forrester Research, “Master Your Mobile Loyalty Moments,” customers who participate in loyalty programs are more likely to be mobile. Forrester data shows 31% of loyalty program members, but only 15% of all U.S. online adults, will use a brand’s mobile app.  

Ulta Beauty turned in what could be the best retail performance of the first quarter, posting strong brick-and-mortar and online growth and results that easily topped estimates. The company boosted its guidance for the year.    Ulta’s net sales for the quarter, ended May 2, surged 23.7% to $1.07 billion, up from $868.1 million in the year-ago period, and surpassing estimates for $1.03 billion. E-commerce sales shot up 38.8% to $61.0 million from $44.0 million last year.  

Today, when it comes to adding new members to your board of directors, creating a balance between industry experience and innovation is extraordinarily important.    Filling board seats with industry veterans and compliance experts may feel comfortable in the short term. But, to adapt to today's savvy and demanding consumer, companies must be more forward thinking.  

For anyone looking at the current state of retail in the Midwest, one of the most fascinating things to track is how some of the macro trends we see in the marketplace today are the end result of years (sometimes decades) of evolutionary change.