Data & Analytics

The Wendy's Co., which was first reported to have suffered a POS breach in January 2016, is still discovering evidence of hacking attacks.

The fast food chain announced that additional malicious cyber activity has recently been discovered in some franchise-operated restaurants. Wendy’s has disabled the malware where it has been detected.

Specialty home furnishings retailer Restoration Hardware Holdings Inc. (RH) had what could be termed a messy start to the fiscal year.
 
RH swung to a net loss of $13.5 million in the first quarter of fiscal 2016, compared to net earnings of $7.2 million the prior year period, falling short of Wall Street expectations. Revenue grew 8% to $455.5 million from $422.4 million, but also missed projections. Increases in cost of goods sold and selling, general and administrative (S,G&A) expenses helped push the retailer into the red despite improving sales.

Specialty apparel retailer Christopher & Banks Corp. is not out of the red, but headed in the right direction during the first quarter of fiscal 2016.
 
The company reported net loss of $0.2 million, down from a net loss of $1.4 million the same quarter the previous fiscal year. Improved gross margin helped shrink the loss. Net sales totaled $100 million, an increase of 9%, compared to $91.6 million.

When it comes to supporting the back end of omnichannel retailing, the Bon-Ton Stores Inc. digs deeper than supply chain.

Bon-Ton has selected the end-user experience monitoring (EUM) solution from Catchpoint Systems, a digital performance analytics company, to help optimize the company’s digital customer experience. Specifically, the retailer will use Catchpoint’s Synthetic (Active) Monitoring solution to ensure that its e-commerce website and mobile site deliver consistently high performance, and to find and fix issues before they impact consumers.

Literally hundreds of considerations go into designing an app, but the success of your app hinges largely on one factor: user experience (UX).

So what is UX exactly? It’s less about what an app does and more about how it feels. You don’t just use apps, you engage with them. The instant a user opens an app for the first time, they form a connection with it. Their initial impression draws upon physical and emotional cues, and is largely influenced by UX.

Consumers are being choosy about where they are spending extra money that is becoming available with the end of the recession.
 
According to a new study from Mintel, more than two in five (44%) Americans describe their financial situations as "healthy" in 2016, compared to 37% in 2015 and 33% in 2013, indicating that improvements in the economy are being felt at a household level. However, different retail categories are receiving the benefit more than others.
 

Francesca’s Holdings Corp. saw net income decline, but still beat Wall Street predictions, in the first quarter of fiscal 2016.
 
The specialty apparel retailer reported net income of $7/08 million, down 2% from $7.24 million the same quarter a year earlier. Higher selling, general and administrative (S,G&A) expenses offset improvements in gross profit.