Data & Analytics

Westlake Village, Calif. - When retail sales representatives demonstrate cell phone or tablet service and features to wireless customers prior to purchase, satisfaction improves considerably and the propensity to visit the same retailer again double. According to the J.D. Power 2014 Wireless Purchase Experience Full-Service Study — Volume 2 and the J.D.

Seattle -- Just two weeks after announcing its $350-million acquisition of men’s personalized clothing service Trunk Club, Nordstrom Inc. reported second-quarter earnings and sales in line with Wall Street projections.

Profit for the quarter was flat at $183 million, and sales climbed 6.2% to $3.3 billion, from $3.1 billion last year. Same-store sales rose a respectable 3.3%.

Dallas – Net loss at specialty jewelry retailer DSGE Inc. roughly tripled to $4.45 million in the second quarter of fiscal 2014 from $1.12 million in the same period a year earlier. Writeoffs related to the closure of DSGE’s Southern Bullion banner drove the net loss increase.

Plano, Texas – Pizza Hut Inc. is deploying energy management systems from Entouch Controls at 500 corporate stores. The company plans to recommend the Entouch technology to its 5,800 franchised stores, as well.

Framingham, Mass. - Staples Advantage, the business-to-business division of Staples, has launched a Technology Recycling Service. The program, offered in partnership with Electronic Recyclers International Inc. (ERI) allows businesses of all sizes to recycle large volumes of electronics in a secure manner.

Staples Advantage’s new program allows businesses to recycle equipment – from cell phones and keyboards to telecom equipment and multi-function devices – via three steps:

1. Order recycling boxes online.

Roanoke, Va. -- Advance Auto Parts beat Wall Street projections with a 19% profit increase in the second quarter – from $116.9 million last year to $139.5 million.

The acquisition of General Parts drove sales up 52%, to $2.35 billion, from $1.55 billion in the same quarter last year. Wall Street anticipated $2.32 billion.

"We remain on pace against our base business expectations, integration milestones and with our financial performance,” said Advance CEO Darren Jackson.

Los Angeles - The Canadian market offers an opportunity for U.S. retailers to expand and to gain experience operating in an international market. According to a new study from market research firm IbisWorld, the U.S. retail segment best suited for expansion into Canada is department stores, followed by men’s clothing stores.

By Dave Donnelly, Executive Director of Retail Sales, Eyeview