Data & Analytics

The countdown is on.    With 12 shopping days left before Christmas, holiday shoppers mean business. They have their shopping lists in hand, devices are charged, and they want their desired merchandise in their hands — fast. And with Adobe reporting that 5% of customers drive 35% of revenue, retailers would be foolish not to deliver.   

It would appear that news accounts of Amazon’s plans to opens thousands of grocery stores are greatly overblown — at least for the time being.     Amazon’s brick-and-mortar fledgling initiatives have been in the spotlight in recent weeks with the opening of its checkout-less convenience store, Amazon Go, in Seattle. Last week, some reports had the e-commerce giant planning to open 2,000 grocery stores.     

Retailers will engage new channels, “geek up” their stores, and use technology to refine inventory management and anticipate customer desires in 2017.   That’s according to Software AG, which released a list of six disruptive digital trends retailers must address in 2017. Here’s a recap:   

Amazon knows Thanksgiving weekend shoppers are typically bargain hunters, yet the company became increasingly less price dynamic as the weekend wore on.    That’s according to an infographic from 360pi, which examined the promotional and pricing strategies of Amazon, Walmart and Target, among others, during Thanksgiving, Black Friday and Cyber Monday.   

Retailers are doing a good job online when it comes to sales, but they are failing when it comes protecting sensitive shopper data.   All of the nation’s largest retailers had multiple issues with domain security, which increases the risk of hackers impersonating a retailer's site and falsifying a checkout form to obtain a user's credit card information, according to a report by security rating firm SecurityScoreboard that exposes cybersecurity vulnerabilities across 48 of the biggest U.S holiday retailers. 

While mobile commerce flexed its muscle during Cyber Week, desktop shoppers keep representing this holiday season — and in a strong way.  

Holiday 2016 is proving to be both an opportunity and a challenge for retailers, as they’re faced with catering to the behaviors and preferences of multiple generations of shoppers. It’s becoming increasingly clear that Generation Z (children ages 10-17) consumers have a significant and growing influence on household spending. And as a result, new trends are emerging this holiday season, including the record mobile app purchases we saw on Black Friday/Thanksgiving weekend.  

A Florida-based supermarket company tops J.D. Power’s 2016 U.S. Pharmacy Study.   Publix Pharmacy, the in-store pharmacy at Publix Super Markets, came out on top in the J.D. Power report, a customer satisfaction benchmark study that provides pharmacy-specific performance comparisons among brick-and-mortar pharmacies.