Data & Analytics

New York -- Looking to better respond to increasingly online and mobile customers, 70% of retail executives said their organizations have adopted an omnichannel strategy to link the consumer's in-store experience with the company's website, mobile device application and social media platforms. This strategy, according to the 2014 Retail Outlook Survey of 100 retail executives by KPMG LLP, will help create a seamless shopping experience for the consumer.

Nordstrom Inc. has become the first retailer to launch the Like2Buy platform, which allows Nordstrom.com customers to directly purchase items featured on the retailer’s Instagram page. The commerce-enablement of visually oriented social platforms, such as Instagram, Pinterest and Vine, is an inevitable development as social media becomes more focused on photos and videos and less on text. The preference most Millennials have for visually oriented social media reinforces the value that commerce enabling these platforms has for retailers.

Duluth, Ga. -- NCR Corp. announced that Golden Chick, a Texas-based quick-service restaurant, has successfully piloted the NCR Drive-Thru Timer to help improve the customer experience and efficiency of its business.

Washington, D.C. -- Household purchases unexpectedly fell 0.1% in July, after rising 0.4% the prior month, according to figures released by the Commerce Department. It was the first drop in six months. On a more positive note, confidence among households hit a seven-year high in August, according to the Thomson Reuters/University of Michigan's consumer sentiment index.

New York – A Credit Suisse analyst is reportedly recommending that Staples and Office Depot, itself recently merged with Office Max, merge. According to Investors Business Daily, Credit Suisse analyst Gary Balter made the suggestion in a note sent to clients on Tuesday, Sept. 2.

The Woodlands, Texas - Conn’s Inc. missed Wall Street expectations for profits in the second quarter of fiscal 2015, as net income dropped 8% to $17.65 million from $19.16 million. In addition to charges related to facility closures, a significant increase in delinquent customer debt in the company’s credit segment negatively impacted net income results.

Meanwhile, total revenues soared 30% to $352.96 million from $270.69 million. Same-store sales rose 11.7%.

Atlanta – The Home Depot Inc. is the latest retail chain to investigate a possible credit card data breach.  

“I can confirm we are looking into some unusual activity and we are working with our banking partners and law enforcement to investigate,” said Home Depot spokesperson Paula Drake in a prepared statement.

It’s no secret that the position of retail CIO is frequently in a state of flux. For a variety of reasons, retail CIOs will shift their career with a different company, meaning at some point most retail IT professionals will probably find themselves transitioning to a new top boss.