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Publix comes out on top again


For the fifth consecutive year, a Florida-based chain is the highest ranking pharmacy in overall customer satisfaction in the supermarket segment of J.D. Power’s 2016 U.S. Pharmacy Study.

Publix Pharmacy, the in-store pharmacy at Publix Super Markets, came out on top in the J.D. Power report, a customer satisfaction benchmark study that provides pharmacy-specific performance comparisons among brick-and-mortar pharmacies.

“Being recognized by our pharmacy customers in this manner demonstrates our focus on the customer experience within our stores," said Maria Brous, Publix director of media and community relations. “We are committed to exceeding our customers’ expectations and helping them achieve their health and wellness goals. We are proud of our pharmacy staff for delivering on this commitment each and every day.”

The 2016 U.S. Pharmacy Study was based on responses from 14,789 pharmacy customers who filled a new prescription or refilled a prescription during the three months prior to the survey period, May-June.

The survey measured prescription ordering/pick-up process, store, non-pharmacist staff, cost competitiveness and pharmacist. Publix Pharmacy ranked highest in four of the five study factors.

The study also noted that Publix outperforms or performs on par with supermarket segments on 11 of 12 key performance indicators, and compared to supermarket pharmacies, Publix customers are more likely to return, likely to recommend and feel most loyal to the Publix Pharmacy. For more information, at

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