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Data & Analytics

  • Arts and crafts retailer uses Wi-Fi to target in-store shoppers

    Jo-Ann Fabric and Craft Stores thinks it has found a way to make each mobile shopper’s store visit unique.   The crafting retailer is targeting mobile shoppers that “opt-in” to use its new in-store Wi-Fi network with unique coupons, according to Ad Age.    

  • Amazon putting Alexa inside iPhones

    Amazon is making it a lot easier for customers to speak with its voice assistant.     The online giant on Thursday started integrating Alex into its main shopping app on the iPhone, with a full rollout expected by the end of next week.     Users will be able to ask Alexa for help with shopping, and also to stream books from their Kindle library, play media and request information such as news, weather or sports scores.    

  • Study: Retailers need to empower their workforces, realign skills to succeed

    The increasingly digital customer is impacting the evolution of new, distinct store formats.   As stores transition to new concepts by 2020 and beyond, so will the roles of store associates, according to new research from Avanade and EKN Research. Avanade surveyed 161 global retail executives across various retail segments to understand the driving factors of digital and workforce transformation in the industry.  

  • Report: Majority of shoppers feel they ‘know more’ than store associates

    Brick-and-mortar retailers are fighting harder than ever to remain relevant among digitally driven shoppers.   This is not an easy task as 83% of shoppers believe they're more knowledgeable than retail store associates — often due to the online research they conduct before entering a store, according to a new survey from Tulip Retail.   

  • Home decor brand bolsters offering through predictive analytics

    With increased competition in the home furnishings category heats up, Pier 1 Imports wants to feature better assortments and pricing decisions to attract and retain shoppers.   The retailer is adopting a new predictive analytics solution from First Insight, which is designed to help it make quicker and more accurate design, buying and pricing decisions, as well as evaluate opportunities for new product launches.   

  • Report: Fast-food giant enters mobile ordering race

    It’s easier than ever for McDonald’s customers to order a Big Mac — and avoid long lines at service counters.   The fast-food chain began testing mobile ordering and payment functionality within its app at 29 restaurants in Monterey and Salinas, California, on Wednesday, March 15. Another 51 restaurants in Spokane, Washington, are slated to launch the service on March 20, according to Reuters.   

  • Dollar General beats Street; to open 1,000 stores and hike store managers pay

    Dollar General on Thursday reported better-than-expected fourth quarter sales and earnings and said it planned to raise compensation and increase training for store managers.   The discounter also said it plans to open approximately 1,000 stores and remodel or relocate 900 existing stores in fiscal 2017.   

  • Study: More than half of U.S. shoppers haven’t tried BOPIS

    More omnichannel retailers offer buy-online-pickup-in-store (BOPIS) services to shorten their delivery windows. Yet, 60% of shoppers have yet to take advantage of the service.   That’s according to a new report, “Buy Online, Pick-up In-Store” from ChargeItSpot, which was based on responses from over 2,074 shoppers at 20 malls across the country.  
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