Data & Analytics

Report: Samsung Pay eyes new frontier
A planned expansion of Samsung Pay is the latest in a seemingly endless series of maneuvers made by mobile payment providers throughout 2015.

In an interview with Reuters, Thomas Ko, global co-manager of Samsung Pay, said U.S. consumers will be able to use the mobile wallet solution for online payments in 2016. In addition, Samsung will roll out Samsung Pay to a broader range of lower-priced phones in the U.S. in the coming year. Currently, it is only available as a built-in feature on the Galaxy S6 and S6 Edge devices.
Pitney Bowes: The top five e-commerce drivers for 2016 are …
In the coming year, seamless technologies that blend physical and digital channels will have a major impact on e-commerce.

According to Pitney Bowes, five key developments will primarily drive e-commerce in 2016. These are:

1. Internet of Things (IoT) technologies will drive better business outcomes

Tech Bytes: Looking Ahead: Top Three Customer Engagement Trends of 2016

Last week, I looked at the top three trends that disrupted how retailers engage their customers during 2015. This week, I predict the top three trends that will set the course for customer engagement in 2016.

As Seen on TV
Holiday surprise for retailers: Sales look better than expected

Did a last-minute rush make for stronger holiday sales than many — including the National Retail Federation — had expected?

That’s the way it looks based on the MasterCard Spending Pulse report, which found that sales (excluding auto and gas) increased 7.9% during the holiday season, led by double-digit gains in e-commerce, women’s apparel and furniture.

The SpendingPulse report, released on Monday, December 28, looked at U.S. sales trends across cards, cash and checks from Black Friday to Christmas Eve.
Report: Grocery goes high-tech in 2016

Ordering groceries online and digitizing the store rank among the top trends in grocery shopping for 2016, according to GroceryStories.com.

GroceryStories identified the following full list of top grocery trends for 2016:
E-retailers rejoice over Christmas weekend

The three-day Christmas weekend (Dec. 25 - Dec. 27) showed strong consumer interest in online shopping during and immediately after the holiday.

According to Verizon Retail Index, broadband traffic attributed to e-commerce shopping activity increased dramatically starting on Christmas Day to 26% above average daily levels, posting a seasonal high of 30% above normal levels by Sunday, Dec. 27.
Report: On-demand alcohol delivery app finds a growing market

On-demand alcohol delivery app Drizly is in a growth mode. The start-up has an average transaction of around $70, about three times higher than a normal, average in-store transaction, the founders told Boston.com. [Boston.com]
U.S. retail sales to hit nearly $5 trillion in 2015

More than a fifth of the world’s retail sales occurred in the United States this year.

That’s according to the latest forecast of retail and e-commerce sales from eMarketer, which estimates that total U.S. retail sales hit $4.8 trillion in 2015 and will approach $5 trillion in value in 2016.
Staples gets down to business with social media

Staples Inc. is turning to Twitter to provide extra assistance for its small business customers.

Staples is preparing the launch of the #MoreSmallBiz Squad, a group of experts who will directly interact with small business customers through use of the #MoreSmallBiz hashtag. The experts will offer blog posts and other content, and also directly interact with small businesses who post questions on Twitter using the hashtag.
Mobile helps prime Amazon for successful holiday

Amazon.com had a merry (and prosperous) holiday season, at least according to a limited set of statistics released by the e-tail giant.

Amazon touted the impact of mobile commerce on its 21st holiday season, reporting that nearly 70% of its customers shopped using a mobile device. However, Amazon did not break that figure down into how many shoppers actually made mobile purchases compared to those who browsed on a mobile device and bought through another channel.
Grocery goes high-tech in 2016

Ordering groceries online and digitizing the store rank among the top trends in grocery shopping for 2016, according to GroceryStories.com.

GroceryStories identified the following full list of top grocery trends for 2016:
NBA teams with Fanatics for brick-and-mortar score

The core capabilities of the National Basketball Association (NBA) do not include fulfilling purchases made at its New York flagship store. According to Re/code, the NBA is partnering with online specialty athletic retailer Fanatics to provide tablet-based “endless aisle” fulfillment to its store via the Fanatics warehouse. [Re/code]