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Data & Analytics

  • Survey: Consumers want Black Friday apps

    New York –- There is a high demand among consumers for mobile apps that would make the Black Friday shopping experience easier. According to data from Verizon, 80% of consumers say knowing where to get the best Black Friday deals would make their experience easier.  

  • Newk’s Eatery launches online ordering

    Jackson, Miss. –- Newk’s Eatery’s is launching a new online ordering platform. After the mid-November debut of Newk’s online ordering program, to be implemented nationwide by year’s end, online customers will be able to pick up orders at Newk’s “Grab N’ Go” takeout entrances.    

  • Rebecca Minkoff partners with EBay on connected stores

    New York –- Specialty retailer Rebecca Minkoff has opened a “connected store” powered by EBay technology in the SoHo neighborhood of New York City, and will open connected stores in San Francisco Nov. 19 and in Los Angeles in 2015, respectively. Using EBay technology, the stores include mirrored displays with touchscreen video content that let customers request associate assistance or order drinks.  

  • Most customers frustrated by self-service technology

    Lisle, Ill. -- Glory Global Solutions found that the overwhelming majority of U.S. consumers using self-service machines (88%) have felt frustrated by the technology, this according to the company’s latest research study on the use of self-service technology.  

  • Target acquires shopping technology firm

    Minneapolis -- Promising an “Amazon-like experience” in its stores, Target Corp. has acquired a Pittsburgh technology firm that says its software platform brings "an Amazon-like shopping experience" to in-store customers.   Target and Powered Analytics co-founder Collin Otis have confirmed the deal but have not disclosed the terms. The firm will reported remain headquartered in Pittsburgh.  

  • Amazon ramps up SKUs in readiness for Black Friday

    New York -- Ramping up for Black Friday, Amazon increased its product listings by 43% in the third quarter of 2014, adding four times as many SKUs to its website between July and September than it did in the entire first half of 2014. According to a report by CommerceHub, the online retail giant primarily grew products within the categories of electronics, home improvement and health & beauty.  

  • Direct Buy launches member care service

    Merrillville, Ind. -- DirectBuy, the membership-based buying organization that enables consumers to purchase directly from manufacturers and suppliers, has implemented a new Member Care Advocacy Team. Typical member resolutions include processing membership renewals, updating contact information, resetting passwords, and resolving members’ questions pertaining to orders or membership.  

  • Online retailers miss sales with irrelevant items

    London, U.K. -- Nearly three-quarters of online retailers (74%) miss out on sales by promoting irrelevant items to online shoppers. According to new research from OrderDynamics, as retailers prepare for the crucial holiday shopping season, many could be driving customers away by promoting irrelevant products, failing to build customer relationships through intelligent follow-up, and ignoring consumer preferences on end-to-end order tracking.  
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