Direct Buy launches member care service

Merrillville, Ind. -- DirectBuy, the membership-based buying organization that enables consumers to purchase directly from manufacturers and suppliers, has implemented a new Member Care Advocacy Team. Typical member resolutions include processing membership renewals, updating contact information, resetting passwords, and resolving members’ questions pertaining to orders or membership.



Member Care advocates are actual DirectBuy members and many hold decades-long tenure with the company. The mandate is to resolve any issues on the first call, and 90% of the time the member will either reach the Member Care advocate or be called back within the hour.