Data & Analytics

Study: Arizona town leads U.S. in chargebacks
Tampa Bay, Fla. –- The community of Show Low, Arizona leads all U.S. cities in rates of chargebacks for credit card disputes, with a 2.2% chargeback rate. According to a new study from Chargebacks 911, a division of Global Risk Technologies, the top five cities (including multiple ties) are as follows: 1. 2.2% chargeback rate: Show Low, Arizona 85901
Report: Retailers unprepared for rise in mobile shoppers
Ann Arbor, Mich. -- Mobile shopping is expected to reach new highs this holiday season, but retailers aren’t prepared to meet customers’ mobile needs, according to a new CFI Group study, sponsored by eBay Enterprise.

Kurt Salmon: Retailers to speed up holiday online processing/shipping by two days

New York -- Amid a public fight for Thanksgiving weekend foot traffic, retailers are also battling behind the scenes to prepare for peak-season e-commerce orders. According to a new Kurt Salmon survey, retailers will reduce their processing and shipping time frames for multi-item orders by almost two days this holiday season.
Alibaba reports $9.3 billion in sales on China’s “Singles Day” sales event

New York -- Alibaba Group Holding Limited announced that it hosted $9.3 billion in sales on China’s “Singles Day,” an annual sales event held on Nov. 11.

The E-commerce giant said that 43 of all Singles Day transactions came through mobile devices, up from 21% in 2013.
SAP and Samsung partner on mobile devices for business, including payments solution

New York -- Samsung Electronics and SAP SE are partnering to deliver enterprise mobility solutions for a number of industries, including an integrated payments solution.
Research: Food shoppers opt for brick-and-mortar over online

Chicago -- Although consumers are changing how they shop for food and beverages, most prefer to make perishable purchases in tradition brick-and-mortar locations.
ABC Stores automates Hawaiian warehouse with Voice Picking

Irvine, Calif. -- C-store operator ABC Stores selected DecisionPoint Systems to automate its Hawaiian warehouse operation using Wavelink's Speakeasy voice picking technology. The move reduced picking errors and increased efficiencies by 40%, prompting the retailer to look at further deployment.
Luxottica Group goes live with JDA solution

Bracknell, England -- JDA Software Group announced that eyewear manufacturer/marketer Luxottica Group SpA has gone live with its implementation of JDA Supply Chain Planner, from the JDA Manufacturing Planning.
Deeper Dive: Apple Pay vs. CurrentC

CurrentC, the mobile payment service under development from a retailer consortium known as Merchant Customer Exchange, or MCX, has been getting a lot of attention in the past week. First MCX members CVS and Rite Aid disabled their NFC payment systems to block the rival ApplePay mobile payment service, and then hackers stole the emails of CurrentC users. And despite all this publicity, CurrentC is still in pilot mode.
Asda partners with online performance marketing firm HookLogic

London -- Leading British retailer Asda has partnered with ecommerce performance marketing company HookLogic to launch the company’s first venture into the European market.

Study: Arizona town leads U.S. in chargebacks

Report: Retailers unprepared for rise in mobile shoppers

Kurt Salmon: Retailers to speed up holiday online processing/shipping by two days

Alibaba reports $9.3 billion in sales on China’s “Singles Day” sales event

SAP and Samsung partner on mobile devices for business, including payments solution

Research: Food shoppers opt for brick-and-mortar over online

ABC Stores automates Hawaiian warehouse with Voice Picking

Luxottica Group goes live with JDA solution

Deeper Dive: Apple Pay vs. CurrentC

Asda partners with online performance marketing firm HookLogic