Data & Analytics

The top U.S. retailers’ web sites are barely keeping up with customers, according to a report by Radware, a provider of application delivery and application security solutions for virtual and cloud data centers. Now in its fifth edition, the “State of the Union: Ecommerce Page Speed & Web Performance, Summer 2013” study reveals that websites for the top 500 U.S. retailers continue to slow down, a 13.7% drop since spring 2012.

New York -- Five individuals have been charged with running a sophisticated, worldwide hacking organization that the U.S. Department of Justice called the largest hacking and data breach scheme ever prosecuted in the United States. The victims in the scheme included such retailers as J.C. Penney, 7-Eleven Inc., Carrefour and Hannaford Brothers Co. 

While the mobile phone serves as a lens to a personalized store experience, moving forward, wearable technologies like Google Glass will take in-store personalization to the next level, Steve Arthur, head of retail industry for Google, told attendees at  the Retailer Roundtable event, sponsored by digital gifting platform provider CashStar. Arthur cautioned that retailers must realize they must deliver consumers the experience they need, rather than what they want, and be prepared for a post-PC world. 

Pittsburgh – American Eagle is opening what it calls a “progressive technology” office in San Francisco. The almost 10,000-squ.-ft. office, located at 49 Stevenson Street, will offer a space for engineers, designers and digital marketing teams to work on American Eagle’s omni-channel initiatives.

Eden Prairie, Minn. -- Supervalu has named Bruce Besanko as the company’s executive VP and CFO, effective Aug. 7. Besanko joins Supervalu after serving as executive VP of finance, CFO and CAO for OfficeMax since 2009.

New York -- Walmart’s Silccon Valley hub, called @WalmartLabs, announced on Wednesday it has acquired Torbit, a cloud-based website acceleration company.

Walmart described Torbit as a “front-end optimization innovator that has been focused on making the web a faster and better place.” Torbit is known for developing measurement, analytics and performance improvement tools to help companies identify and enhance their overall site performance.

Toano, Va. – Lumber Liquidators reported impressive gains in net income and sales during the second quarter of fiscal 2013. Net income rose almost 68% to $20.4 million from $12.2 million in the second quarter of the previous year, while net sales grew 22% to $257.1 million from $210.3 million.

Same-store sales increased 14.9%, driven by a 9.1% increase in the number of customers invoiced and a 5.4% increase in the average sale.  

By Greg Miller, CrossCom National

When an IT Manager at a retail company proposes to replace outdated technologies because of escalating maintenance costs, his Director may say, “Sorry, I need you to squeeze another year out of the system.”

But it’s not that easy.

The IT Manager doesn’t maintain an inventory of spare parts for the event of hardware failure. If a component needs replacement, he must buy a new one, or source from an aftermarket where prices are high and quality is suspect.