Data & Analytics

A luxury department store retailer has lost its first-ever cyber security chief.   Sarah Hendrickson has left her post as Neiman Marcus’ chief security information officer, reported D Margazine. She joined the company in November 2014, the first executive to hold the position. Neiman Marcus introduced the role following its high profile data breach in 2013.  

As Cole Haan expands its breadth, the retail experience must remain consistent — regardless of the touchpoint shoppers use.    In partnership with Aptos, the specialty retailer now has a platform that delivers a seamless customer experience throughout the entire shopping journey. Regardless of whether shoppers visit one of the company’s 259 stores across 30 countries, or shop online, now they will get a unified experience.  

The queue-free checkout is dominating retail headlines these days. Amazon's recent deal with Whole Foods Market, when combined with the online giant's visionary Amazon Go concept, has everyone imagining a new and improved process across the organic chain’s hundreds of stores.   

Last years’ Electric Daisy Carnival in Las Vegas, a music and dance fest with rides, drew 130,000 young people on its final day. This summer, Billy Joel will play his 43rd sellout concert at Madison Square Garden, where floor tickets sell in the $200 range. No matter their age or inclination, people still want to leave their laptops and homes behind and be with other people. They just need someone to give them a really good reason to do it.  

Starbucks associates have a new leader to advocate for their labor needs and well-being.   Lucy Helm was named chief partner officer, a role she has been serving on an interim basis. As the chief partner lead she will head up the company’s Partner Resources Organization (PRO), an internal group that advocates for Starbucks associates across the enterprise worldwide, whether they work in the store, support center or Starbucks manufacturing plants.  

Walmart has launched a digital platform to share tips and learnings that grew out of its five-year Women's Economic Empowerment Initiative.     As part of the ambitious initiative, which Walmart completed in January, the chain sourced $20 billion from Women Owned Businesses (WOBs) for its U.S. business, increased sourcing from WOBs internationally, and trained more than 1 million women worldwide.  

Walmart’s technology incubator — called Store No. 8 — is on the hunt for cutting edge virtual reality (VR) solutions.   

Walmart is making it easier for parents to stay on their game during this year's back-to-school shopping season.   According to the National Retail Federation, this year's season is expected to be a strong one and start early. Walmart is rolling out new services to help shoppers easily find what they are looking for — in stores and online.  

In the age of evolving consumer preferences enabled by digital technologies, customers continue demanding convenience and ease of use while shopping online. Additionally, they want instant gratification of purchasing items in the store and, increasingly, a combination of the two. To this effect, the buy online, pickup in store (BOPIS) option, or click and collect experience, has become a key component of customer satisfaction, loyalty and revenue growth.  

The brand best known for its smiling pink whale logo is improving pricing, design and buying decisions by using an innovative data source.   By partnering with First Insight, Vineyard Vines will leverage the company’s online social engagement tools to gather real-time product pricing and sentiment data from its customers. This information will then be analyzed by First Insight’s predictive models.