Predictive Analytics

The COVID-19 omicron variant had less of an impact on U.S. spending than earlier stages of the pandemic.

A new survey reveals some very specific consumer preferences regarding the customer experience technologies they encounter.

Hackers are reportedly targeting a specific set of e-commerce sites with malware.

It doesn’t take many bad service experiences to turn a loyal customer against your brand.

Most consumers are only loyal to a limited number of brands, so understanding what drives brand loyalty is key.

A new study reveals that in-store technology can serve as a competitive differentiator for brick-and-mortar retailers.

Klarna is expanding its sustainability efforts by offering a shoppable assortment of socially and environmentally friendly apparel.

At ICSC’s biggest show of 2021 in Las Vegas last December, one booth, crammed to its borders with visitors, shone out as the rock star of the event. That was the booth of Placer.ai.

There is just no pleasing some people — especially those of a certain age.

The warehouse club division of Walmart is giving its in-store robotic fleet more work.