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Predictive Analytics

  • Lowe’s reboots customer engagement with in-store robots

    Eager to streamline the in-store shopping experience, Lowe’s will introduce a fleet of retail service robots this fall throughout select stores in the San Francisco Bay area.  

  • Ikea Plugs In More Fuel Cells

    Ikea is expanding its renewable energy commitment with state-of-the-art fuel cell technology.

    Based on the success of a pilot installation, the Swedish home furnishings retailer plans to install biogas-powered fuel cell systems at four stores in California.

    A year ago, Ikea completed installation of a similar project at its location in Emeryville, Calif., one of the company’s two San Francisco-area stores.

  • Lessons // Learned

    Here are some insights from IBM* regarding last year’s holiday season that retailers would do well to keep in mind as they finalize plans for holiday 2016:

    1/ Make mobile a key part of your integrated customer engagement strategy. Mobile traffic and sales continue to rise year after year. Create a mobile-friendly customer journey and content for the mobile experience, using tools to enrich the channel.

    2/ Optimize your website for all screens.

  • Kantar Retail makes holiday sales prediction

    Retailers can expect a slight rise in holiday sales this year compared to last — fueled largely by the online channel.   That’s according to Kantar Retail, which released the industry’s first 2016 holiday sales forecast. It projects growth of 3.8% for the fourth quarter, a slight increase over the 3.4% growth in the year-ago period.     

  • Walmart and Jet.com: The future of clicks and mortar

    On Aug. 8, Walmart announced it would buy Jet.com -- one of the fastest growing e-commerce companies in the U.S. -- for a whopping $3 billion.   

  • Dick’s Sporting Goods runs strong in Q2

    Dick’s Sporting Goods on Tuesday hit a home run, posting second quarter results that surpassed analysts’ expectations and lifting its earnings forecast for the year.   Dick's reported net income of $91.4 million for the quarter ended July 30, up from $90.8 million in the year-ago period.   Net sales increased 7.9% to $1.97 billion. Online penetration for the second quarter was 8.5% of total net sales, compared to 7.3% last year. Same-store sales increased 2.8%.   

  • Avoid These Seven Deadly Sins of Customer Experience

    When it comes to providing customer service, companies often have only one chance to get it right. The reality is that even just one negative experience can be all it takes for a customer to take their business elsewhere.   

  • eBay seeks new frontier for disruption

    Having already served as an early innovator in e-commerce, eBay has turned its attention to a new emerging technology area. In an interview on CNBC, eBay CEO Devin Weng said the company intends to take a leading role in artificial intelligence.   "We are planting the seeds right now to ensure that eBay is not only relevant, but a leader — a disruptor — in artificial intelligence," said Weng. 

  • Wendy’s shines light on customer experience

    Joining the ranks of progressive burger chains that are jumping on the experience bandwagon, Wendy’s has engaged Service Management Group to measure the customer experience in all of its North America and international restaurants.   

  • Lifeway Christian Stores moves to improve operational efficiencies

    Lifeway Christian Stores is upgrading its supply chain management with an eye to reducing inventory and increasing availability.   Reflex Solutions, in collaboration with Columbus Consulting International, is deploying its supply chain software to improve the retailer’s inventory forecasting, replenishment and allocation processes.  
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