Predictive Analytics

Mobile retailing’s time has arrived.   Mobile devices are beginning to dominate the commerce landscape, and retailers ready to capitalize on this trend will be successful at driving transactions for the shopping seasons to follow.  

Retailers can learn how to develop a strategic process for reducing one of their major facility operating expenses — energy — at Chain Store Age’s upcoming webinar, Understanding and Controlling Energy Costs in Retail.   

Search engines are getting knocked down a peg when it comes to where consumers begin their online research.   More than two-thirds (67%) of shoppers now begin their online searches on a retail site, not a search engine, according to “Browsing & Buying Behavior by Category: 2016,” a report from HookLogic.   

Kroger Co. posted second quarter earnings that topped expectations but the chain cut its guidance for the year citing ongoing price deflation.

"If you look at the price of milk, eggs and commodities like that, they're historically low. Meat continues to be deflationary and produce is on a deflationary trend," Kroger CFO Michael Schlotman said on CNBC on Friday.

Retailers have learned a lot of hard lessons from cyberattacks. Many cyberattacks successfully targeted the giants of the industry. Wanting to avoid the same fate, organizations are making significant investments in security technologies and educating their employees on best practices.

But what happens when these investments aren’t enough? While companies are becoming smarter in their security approach, hackers are also growing more sophisticated in their attacks.

Retail success is based on a blend of art and science. Office Depot is such an advocate that it is expanding its use of customer insights and dedication to customer science.  

Cabela’s is known for transforming mere customers into raving fans. To elevate these efforts, a new optimization solution will help associates further improve in-store customer engagement efforts, from both tactical and strategic levels.  

Changing footwear trends took a bite out of Genesco Inc.’s sales in the second quarter.   The company reported net income of $14.6 million, up from a year-earlier profit of $7.5 million.   Genesco’s revenue for the second quarter, ended on July 30, fell 4.6% to a less-than-expected $625.6 million.   Total same-store sales fell 1%, with a 4% decline at the Journeys Group.   

With an eye on personalization and engagement, Nordstrom revamped its Nordstrom Rewards program -- a move that has earned the chain 1.7 million new members since its launch in May.   "We heard from our customers that they wanted a more personalized and flexible loyalty program," said Chris Holloway, VP of loyalty, Nordstrom.  

Though it forecasts a stronger-than-anticipated closure season, Cushman & Wakefield sees average retail rents ending the year 4.6% higher than they were in 2016.   The company’s U.S. Macro Forecast released this week said that consistent demand for space in Class A retail centers is the biggest factor in rental-rate growth. Cushman analysts also predict that 2016 will see a drop in the retail vacancy rate to 5.8% from 6.6% last year — though they see it moving back up to 6% in 2017.