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Predictive Analytics

  • Online sales to hit major milestone this holiday season

    According to eMarketer’s holiday sales preview forecast, ecommerce will surpass 10% of total U.S. holiday retail sales for the first time this year.    Total retail sales will increase 3.3% over the same period last year, to $884.50 billion, according to the report.   Holiday retail ecommerce sales will jump to $94.71 billion, representing 10.7% of total holiday retail sales.  

  • Study: Site experience makes Amazon first with consumers in product search

    A high-quality site experience makes Amazon the place where more than half (55%) of consumers go to first for products online.    That’s according to the second annual “State of Amazon” study from personalization platform company BloomReach, which found that search engines and retailers lost almost equal ground with consumers, 28% and 16% respectively, while Amazon increased its share by 11% over last year. Fifty-three percent felt Amazon had the best site experience overall.  

  • Data breaches up 15%

    If Yahoo’s data breach announcement yesterday is any indication, cyber-attacks are more prevalent than ever — and gaining momentum.  

  • Report: Five insights about the shifting retail calendar

    This year, Hanukkah and Christmas Eve both fall on the last Saturday before Christmas, dubbed Super Saturday, which is likely to have a dramatic impact on traffic on that day.   

  • Illuminating the Back of the House: How Smart Lighting Improves Retail Ops

    While much emphasis is placed on optimizing the front-of-the-house retail experience, improving back-of-the-house operations can also help retailers better meet customers’ evolving expectations – and intelligent lighting systems may be a key to improving those operations.    

  • Deloitte: Holiday sales to increase 3.6% to 4%, smaller niche players increasing share

    Retailers should see a modest uptick in holiday sales this year. But the news isn’t all positive for big chains or even major online retailers.   

  • Helzberg strives for multichannel VIP customer experiences

    Helzberg Diamonds is committed to “making people feel loved.”   By adopting a set of multichannel customer experience management solutions, the jeweler is taking the next step to “wowwing” its shoppers with more personalized customer service cross-channel.   

  • Report: Holiday shopping, driven by digital, to get early start

    Gone are the days when Black Friday signified the official launch of the holiday shopping season.    In fact, nearly half (49%) of shoppers will have a bulk of their holiday shopping done by Thanksgiving Day, according to a new survey from market intelligence solutions provider Market Track. And digital deals will be the catalyst.  

  • Report: Contact centers 'out of touch' with consumer needs

    Industry observers are reporting that customer service is on the decline. The culprit: contact centers.  

  • Rent-A-Center improves customer lease processing

    Rent-A-Center customers can now attain merchandise even faster.   The rent-to-own retailer added Provenir Cloud, from risk analytics and decisioning solutions provider, Proviner, to support the processing of customer applications for lease purchase agreements across its Acceptance Now division. AcceptanceNow partners with a variety of furniture, appliance and other retailers, increasing shoppers’ accessibility to high quality brands.   
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